Hybrid Claims Coordinator, Property & Casualty

Dickerson Group; Grand Rapids (MI); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career成长

Job summary

Alera Group is seeking a Claims Coordinator to manage and coordinate all aspects of the claims process for property and casualty clients in a hybrid work environment in Grand Rapids. You will liaise with clients, carriers, and internal teams to ensure a smooth claims experience.

The role emphasizes attention to detail, effective communication, and organization, supporting sales and service teams while addressing coverage questions and claims issues.

Qualifications

• Experience in handling insurance claims or related roles.
• Strong customer service, interpersonal, analytical, and problem-solving abilities.
• Ability to read, analyze, and interpret insurance coverages.
• Understanding of workers' compensation claims management principles.
• Excellent verbal and written communication skills.
• Strong organizational skills with high attention to detail and ability to manage multiple priorities.

Responsibilities

• Receive notices of incidents and potential losses, evaluate next steps, and determine coverage applicability.
• Review, process, and maintain claims documentation while ensuring information is complete and properly recorded.
• Serve as a primary point of contact for clients throughout the claims process.
• Coordinate with insurance carriers to facilitate claims handling, follow-ups, negotiations, and issue resolution.
• Maintain organized records and prepare reports for clients, carriers, and internal stakeholders.
• Research claims issues, identify discrepancies, and escalate complex situations when appropriate.
• Serve as a technical resource for sales and service teams by answering coverage and claims process questions.
• Assist with loss reporting, claims analysis, and presentations for middle market clients.

Skills

Customer service

Interpersonal skills

Analytical thinking

Problem-solving

Communication skills

Tools

Agency management systems

Job description

Alera Group is seeking a Claims Coordinator to manage and coordinate all aspects of the claims process for property and casualty clients in a hybrid work environment in Grand Rapids. You will liaise with clients, carriers, and internal teams to ensure a smooth claims experience.

The role emphasizes attention to detail, effective communication, and organization, supporting sales and service teams while addressing coverage questions and claims issues.