Claims Coordinator

Dickerson Group; Grand Rapids (MI); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career成长

Job summary

Alera Group is seeking a Claims Coordinator to manage and coordinate all aspects of the claims process for property and casualty clients in a hybrid work environment in Grand Rapids. You will liaise with clients, carriers, and internal teams to ensure a smooth claims experience.

The role emphasizes attention to detail, effective communication, and organization, supporting sales and service teams while addressing coverage questions and claims issues.

Qualifications

• Experience in handling insurance claims or related roles.
• Strong customer service, interpersonal, analytical, and problem-solving abilities.
• Ability to read, analyze, and interpret insurance coverages.
• Understanding of workers' compensation claims management principles.
• Excellent verbal and written communication skills.
• Strong organizational skills with high attention to detail and ability to manage multiple priorities.

Responsibilities

• Receive notices of incidents and potential losses, evaluate next steps, and determine coverage applicability.
• Review, process, and maintain claims documentation while ensuring information is complete and properly recorded.
• Serve as a primary point of contact for clients throughout the claims process.
• Coordinate with insurance carriers to facilitate claims handling, follow-ups, negotiations, and issue resolution.
• Maintain organized records and prepare reports for clients, carriers, and internal stakeholders.
• Research claims issues, identify discrepancies, and escalate complex situations when appropriate.
• Serve as a technical resource for sales and service teams by answering coverage and claims process questions.
• Assist with loss reporting, claims analysis, and presentations for middle market clients.

Skills

Customer service

Interpersonal skills

Analytical thinking

Problem-solving

Communication skills

Tools

Agency management systems

Job description

Claims Coordinator

Location: Hybrid - Grand Rapids, MI

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
• Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.

The Opportunity

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Claims Coordinator, you will be responsible for managing and coordinating all aspects of the claims process for our property and casualty clients. This role involves communication with clients, insurance carriers and internal teams to ensure a smooth and efficient claims experience.

RESPONSIBILITIES

• Receive notices of incidents and potential losses, evaluate next steps, and determine coverage applicability
• Review, process, and maintain claims documentation while ensuring information is complete, accurate, and properly recorded
• Serve as a primary point of contact for clients throughout the claims process, providing guidance and support
• Coordinate with insurance carriers to facilitate claims handling, follow-ups, negotiations, and issue resolution
• Maintain organized records and prepare reports and documentation for clients, carriers, and internal stakeholders
• Research claims issues, identify discrepancies, and escalate complex situations when appropriate
• Serve as a technical resource for sales and service teams by answering coverage and claims process questions
• Assist with loss reporting, claims analysis, and presentations for middle market clients

QUALIFICATIONS

Required Qualifications

• 1-2 years of experience in a claims handling, insurance, or Property & Casualty-related role
• Strong customer service, interpersonal, analytical, and problem-solving skills
• Ability to read, analyze, and interpret insurance coverages
• Understanding of workers' compensation claims management principles
• Excellent verbal and written communication skills
• Strong organizational skills with high attention to detailli>Ability to exercise independent judgment and manage multiple priorities

Licensure

• Active Property & Casualty Insurance License preferred OR
• Ability to obtain and maintain a Property & Casualty Insurance License after hire

Preferred Qualifications

• Experience working with commercial lines claims
• Experience interacting directly with insurance carriers and clients
• Knowledge of agency management systems and claims documentation processes
• Experience identifying coverage issues and resolving claim disputes
• Ability to analyze claims data and provide recommendations
• Experience supporting middle market clients

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

ADDITIONAL INFORMATION

Work Arrangement

This position is Hybrid

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type

Hybrid - 3 or more days in office - Office UKG Work location