Claims Experience Specialist - Hybrid, Grand Rapids

Alera Group, Inc.; Grand Rapids (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Professional development

Job summary

Alera Group in Grand Rapids, MI is seeking a Claims Coordinator to manage the end-to-end claims process for property and casualty clients. You will communicate with clients, carriers, and internal teams to ensure smooth handling and timely resolutions.

The role requires 1-2 years in claims or related fields, strong service and analytical skills, and the ability to read policies. This hybrid position offers collaboration with a national firm and opportunities for professional growth.

Qualifications

• 1-2 years of experience in a claims handling, insurance, or Property & Casualty-related role.
• Strong customer service, interpersonal, analytical, and problem‑solving skills.
• Ability to read, analyze, and interpret insurance coverages.
• Understanding of workers' compensation claims management principles.
• Excellent verbal and written communication skills.
• Strong organizational skills with high attention to detail.
• Ability to exercise independent judgment and manage multiple priorities.

Responsibilities

• Receive notices of incidents and potential losses, evaluate next steps, and determine coverage applicability.
• Review, process, and maintain claims documentation while ensuring information is complete, accurate, and properly recorded.
• Serve as a primary point of contact for clients throughout the claims process, providing guidance and support.
• Coordinate with insurance carriers to facilitate claims handling, follow-ups, negotiations, and issue resolution.
• Maintain organized records and prepare reports and documentation for clients, carriers, and internal stakeholders.
• Research claims issues, identify discrepancies, and escalation complex situations when appropriate.
• Serve as a technical resource for sales and service teams by answering coverage and claims process questions.
• Assist with loss reporting, claims analysis, and presentations for middle market clients.

Skills

Customer service

Interpersonal skills

Analytical thinking

Problem-solving

Job description

Alera Group in Grand Rapids, MI is seeking a Claims Coordinator to manage the end-to-end claims process for property and casualty clients. You will communicate with clients, carriers, and internal teams to ensure smooth handling and timely resolutions.

The role requires 1-2 years in claims or related fields, strong service and analytical skills, and the ability to read policies. This hybrid position offers collaboration with a national firm and opportunities for professional growth.