Account Manager - Personal Lines

Dickerson Group; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

PTO

Hybrid work model

Job summary

Alera Group is seeking an Account Manager for Personal Lines in Grand Rapids, MI. You will manage client relationships, advise on coverage options, and support risk strategies while ensuring accurate service and documentation. The role emphasizes collaboration, ongoing development, licensure, and a hybrid work model in Grand Rapids.

Responsibilities include client reviews, cross-functional coordination with carriers, and process-driven service excellence to retain and grow accounts.

Qualifications

• Experience in a client-facing customer service, insurance, or account management role.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and business systems.
• High school diploma or equivalent.
• Current insurance license or willingness to obtain required licensure.

Responsibilities

• Serve as a trusted advisor by helping clients understand their insurance needs and coverage options.
• Build strong relationships with clients, carriers, and business partners while delivering an exceptional service experience.
• Conduct account reviews, provide coverage recommendations, and support client retention and account growth initiatives.
• Manage policy transactions, client requests, coverage changes, billing inquiries, and claims support.
• Maintain accurate documentation and client records in agency management systems.
• Ensure timely, accurate processing while maintaining a high level of attention to detail.
• Identify opportunities for account rounding, cross-selling, and new business development.
• Support departmental goals through client retention and growth efforts.
• Contribute to a positive team culture through collaboration, mentorship, and continuous learning.

Skills

Client-facing

Communication skills

Prioritization

MS Office

Insurance license

Education

High school diploma or equivalent

College degree

Tools

MS Office

Agency management systems

Job description

OVERVIEW

Account Manager – Personal Lines

Location: Hybrid - Grand Rapids, MI

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking an Account Manager who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role focuses on managing a book of business, delivering a high level of service to clients and internal team members. You will serve as a trusted advisor, providing education and guidance to clients on their personal insurance.

Why Alera Group

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
• Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success

RESPONSIBILITIES

What You'll Do / Your Impact

Client Partnership & Risk Strategy

• Serve as a trusted advisor by helping clients understand their insurance needs and coverage options
• Build strong relationships with clients, carriers, and business partners while delivering an exceptional service experience
• Conduct account reviews, provide coverage recommendations, and support client retention and account growth initiatives

Operational Excellence

• Manage policy transactions, client requests, coverage changes, billing inquiries, and claims support
• Maintain accurate documentation and client records in agency management systems
• Ensure timely, accurate processing while maintaining a high level of attention to detail

Strategic Contribution

• Identify opportunities for account rounding, cross-selling, and new business development
• Support departmental goals through client retention and growth efforts
• Contribute to a positive team culture through collaboration, mentorship, and continuous learning

QUALIFICATIONS

What You Bring

Required

• Experience in a client-facing customer service, insurance, or account management role
• Strong communication, relationship-building, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and business systems
• High school diploma or equivalent
• Current insurance license or willingness to obtain required licensure

Preferred

• College degree
• Personal insurance or agency experience
• Advanced professional designations such as AAI, ARM, CIC, or similar
• Experience mentoring team members and supporting cross-functional initiatives

Core Competencies

• Client-first mindset
• Attention to detail
• Accountability and follow-through
• Relationship management
• Collaboration and teamwork
• Adaptability and problem solving
• Strong verbal and written communication skills

ADDITIONAL INFORMATION

Benefits:

Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:

This role is Hybrid - Grand Rapids, MI

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications

This position requires:

• Active Property & Casualty License
• Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

Hybrid - 3 or more days in office - Office UKG Work location