Hybrid Claims Adjuster I — Workers' Comp Specialist

Liberty Mutual Insurance; Suwanee (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Workers Compensation Claims Specialist to join a hybrid team. You will investigate mid-sized and large commercial claims, determine liability, and negotiate settlements while building strong policyholder relationships.

The role offers training, mentorship, and opportunities to advance within a nationwide organization. Some travel and onsite collaboration are required, with a focus on client service and claims outcomes.

Qualifications

• Effective interpersonal, analytical and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
• Knowledge of legal liability, insurance coverage and medical terminology are helpful, but not mandatory.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (injured workers, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of workers compensation claims, evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Responsible for review, analysis, and disposition of assigned claims within authority limits and state compliance.
• Updates file, strategizes and executes plans to mitigate exposure and increase disposal.

Skills

Interpersonal skills

Analytical abilities

Negotiation skills

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance is seeking a Workers Compensation Claims Specialist to join a hybrid team. You will investigate mid-sized and large commercial claims, determine liability, and negotiate settlements while building strong policyholder relationships.

The role offers training, mentorship, and opportunities to advance within a nationwide organization. Some travel and onsite collaboration are required, with a focus on client service and claims outcomes.