Hybrid Child Support Specialist - Impactful Case Management

Jefferson County; United States; Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Retirement matching

Wellness programs

Tuition reimbursement

Job summary

Jefferson County seeks a Child Support Specialist to facilitate outcomes for children’s financial well-being, using analytical reasoning to establish, modify, enforce, and collect child support obligations. The role handles case management across multiple systems with a trauma-informed approach and ensures compliance with local, state, and federal rules.

Responsibilities include intake, research, documentation, and collaboration with state and county partners.

Qualifications

• Education: High School Diploma or equivalent certificate.
• Experience: 3 years in case management or high-volume customer service; working with complex computer systems.
• Preferred: bilingual in Spanish a plus, but not required.

Responsibilities

• Adheres to confidentiality policies and releases of information.
• Ensures case management complies with state and federal rules.
• Provides proactive customer service and informs on CSS program and case status.
• Maintains caseloads, processes mail, reviews calendars and dashboards.
• Collaborates with other agencies to initiate and maintain CSS services.
• Researches and analyzes legal documents to determine actions for accurate child support payments.

Skills

Customer service

Critical thinking

Time management

Interpersonal skills

Spanish language (nice to have)

Education

High School Diploma or equivalent

Job description

Jefferson County seeks a Child Support Specialist to facilitate outcomes for children’s financial well-being, using analytical reasoning to establish, modify, enforce, and collect child support obligations. The role handles case management across multiple systems with a trauma-informed approach and ensures compliance with local, state, and federal rules.

Responsibilities include intake, research, documentation, and collaboration with state and county partners.