Economic Support Specialist II — Impactful Community Help

Jefferson County; Jefferson (WI); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Paid Vacation

Health Insurance

Health insurance Opt Out Plan

Dental & Vision Insurance

Life Insurance

Wisconsin Retirement System

Health Savings Account

Deferred Compensation Program

Long Term Disability

Short Term Disability

Accident Insurance

Job summary

Jefferson County is seeking an Economic Support Specialist to assess, determine eligibility, and provide case management for federal, state, and county economic support programs. The role is based in the county call center, handling applications, inquiries, and program information for Jefferson County residents.

The position requires analyzing financial data, interviewing applicants, and coordinating with other agencies to secure needed services, aligning with state and federal guidelines.

Qualifications

• Five years of related experience; or associate degree in a related field and two to three years of Economic Support Specialist experience.
• Currently trained in Elderly, Blind and Disabled Economic Support programs for all Specialist Positions

Responsibilities

• Operates in the County Call Center, assisting customers with benefit applications, questions, concerns, changes, general information, and understanding of programs.
• Interviews applicants in person and by telephone and electronically processes application to determine eligibility for services by gathering client's financial and non-financial data, entering data accurately into various computer systems, and assisting clients in completing forms appropriately.
• Understands Federal and State policies for all programs, with the ability to interpret program benefits and eligibility requirements.
• Evaluates clients' need for services offered by other agencies. Refer clients to needed services.

Skills

Call center support

Interviewing

Data entry into systems

Policy interpretation

Education

Five years of related experience

Associate degree in a related field

Tools

Computer systems

Job description

Jefferson County is seeking an Economic Support Specialist to assess, determine eligibility, and provide case management for federal, state, and county economic support programs. The role is based in the county call center, handling applications, inquiries, and program information for Jefferson County residents.

The position requires analyzing financial data, interviewing applicants, and coordinating with other agencies to secure needed services, aligning with state and federal guidelines.