Child Support Specialist - Intake

Jefferson County; United States; Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Retirement matching

Wellness programs

Tuition reimbursement

Job summary

Jefferson County seeks a Child Support Specialist to facilitate outcomes for children’s financial well-being, using analytical reasoning to establish, modify, enforce, and collect child support obligations. The role handles case management across multiple systems with a trauma-informed approach and ensures compliance with local, state, and federal rules.

Responsibilities include intake, research, documentation, and collaboration with state and county partners.

Qualifications

• Education: High School Diploma or equivalent certificate.
• Experience: 3 years in case management or high-volume customer service; working with complex computer systems.
• Preferred: bilingual in Spanish a plus, but not required.

Responsibilities

• Adheres to confidentiality policies and releases of information.
• Ensures case management complies with state and federal rules.
• Provides proactive customer service and informs on CSS program and case status.
• Maintains caseloads, processes mail, reviews calendars and dashboards.
• Collaborates with other agencies to initiate and maintain CSS services.
• Researches and analyzes legal documents to determine actions for accurate child support payments.

Skills

Customer service

Critical thinking

Time management

Interpersonal skills

Spanish language (nice to have)

Education

High School Diploma or equivalent

Job description

Job Posting Closes at 11:59PM on: 11/10/26 Division: Community Assistance Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Job Summary

The Child Support Specialist serves as the critical contact in the facilitation of successful outcomes for children’s financial well-being. The Child Support Specialist utilizes analytical reasoning to initiate, establish, modify, enforce and collect child support obligations by making informed decisions ensuring timely and accurate case management through a trauma-informed approach. This role requires strong attention to detail and interpersonal skills to navigate complex family dynamics while processing various documents, both legal and correspondence; conducting research across multiple systems; and managing cases for compliance with local, state, and federal rules, regulations, policies and procedures. The specialist interprets complex legal orders, addresses system conflicts, and manages early intervention and enforcement efforts using the Automated Child Support Enforcement System (ACSES) and specialized technological tools. Through a combination of technical expertise and empathetic customer service the specialist ensures families receive prompt, accurate case processing while connecting them with appropriate resources and supporting their efforts in building stronger futures for their children. The Child Support Specialist operates in one of the following areas of service: Financial Intake Establishment Enforcement Modification

Schedule

This position generally operates on either a four-day work week (Monday-Thursday), or a five-day work week (Monday-Friday). This position is hybrid, with some in-office work, as required due to trainings and/or staff meetings. Please note during training, all work will be required to be completed in-office. Flexible schedule and remote work eligibility will be determined by supervisor based on work performance.

Compensation

Hiring Range: $26.00 - $28.00 USD Hourly Compensation will be determined based on education, experience, and skills.

Benefits

• Medical, dental, and vision insurance
• Paid time off and holidays, including a starting bank of 40 hours of PTO for new hires
• Retirement matching
• Wellness programs
• Tuition reimbursement and more

Essential Duties

• Adheres to strict confidentiality policies and appropriate release of information.
• Ensures case management services offered are compliant with Colorado Revised Statutes, court records and other federal and state rules and regulations that govern the child support program.
• Adheres to departmental policies and procedures and customer service standards.
• Provides proactive and consistent customer service to customers or their legal representatives by providing information on the Child Support Services Program, case specific details and case status; utilizing interviewing and de-escalation techniques to address customer concerns; and identifying potential barriers to payment to ensure that each customer has enough information and resources required to make life altering decisions affecting their family.
• Maintains assigned caseload by working daily, weekly, and monthly reports; processing mail; clearing alerts and locates; reviewing calendar reminders and working dashboards to ensure cases are monitored closely and comply with state and federal timeframes.
• Collaborates with other county, state, tribal and international agencies by applying knowledge of state and federal rules and regulations to initiate and maintain necessary child support services for parents who do not live within Jefferson County.
• Research, records, interprets, and analyzes complicated legal documents to determine appropriate course of action to effectively secure accurate child support payments using the most efficient means possible.
• Performs discretional decision making by determining optimal courses of action through critical thinking, careful consideration, and interpretation of complex case circumstances and legal authority from multiple sources to obtain appropriate outcomes for customers.
• Updates, monitors and maintains the Automated Child Support Enforcement System (ACSES) and electronic document management system.
• Maintains written chronological history of work performed, contacts made, remedies utilized, legal and administrative advisements; calculations performed, resulting orders from court hearings and negotiation conferences held and all decisions and planned courses of actions for the case.
• Researches and investigates crucial locate and asset information for parties through several resources and tools to ensure continuity of critical child support services for families.
• Provides resources and collaborates with partner agencies.
• Makes referrals to various community outreach programs including workforce development for employment and education options, fatherhood program, Jefferson County Mediation, Karlis Family Center, Metro Lawyers, Improved Payments and Child Success (IMPACS) program, Work Force Center and Jeffco Action Center.
• Provides relevant documents and case notes and makes recommendations to the Assistant County Attorney relating to cases in need of legal consultation and cases scheduled for court hearing.
• Researches and prepares complex legal documents for review and approval by Assistant County Attorney; processes documents to be filed with court and provides copies to stakeholders.
• Implements performance enhancements and new processes.
• Provides recommendations to management for developing cost-effective and practical methods to increase productivity and collections; improve customer service and overall program efficiency.
• Assists in developing workflow processes and procedures.
• Attends collaborative meetings to discuss, analyze, and develop strategies defining efficient and effective delivery of services and maximization of performance as measured by federal, state and county metrics.
• Increases and maintains knowledge on crucial laws and developments in the CSS program by attending training, conferences, and workshops; reviewing professional articles and webinars; and maintaining contacts both statewide and nationally with professionals in the CSS program and CSS program partners to facilitate exchange of information.
• Intake: Reviews child support applications and public assistance program referrals, extracts information required for case creation from multiple databases. Research and reviews existing court and child support cases for the related parties. Monitors application due dates and maintains record of pending applications to finalize case initiation within State and Federally mandated time frames. Creates electronic case files. Interprets and enters court order information in database. Generates initial case paperwork. Prepares legal documents for filing with courts; performs conferral with both parties prior to filing motions; monitors for outcomes and updates database with new order information. Communicates with members of the public seeking information on child support services and with child support applicants; provides descriptions of the services offered by the program and guidance through the application process.

Qualities & Qualifications

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. A true passion and excitement for making an impact is just as important as work experience.

• Minimum Qualifications:
• Education: High School Diploma or equivalent certificate.
• Experience: Three (3) years of work-related experience in comprehensive case management and a high-volume customer service position or working with a complex computer system. An equivalent combination of education and experience may be considered, except where specific qualifications are required for the position.
• Preferred Knowledge, Skills and Abilities:
• Work experience in Child Support Services.
• Bilingual in Spanish a plus but not necessary.
• Ability to navigate family circumstances while serving the best interest of the child(ren).
• Ability to problem solve by using critical thinking and utilizing resources/researching to find solutions that are best for the family and the department.
• High level organizational and time management skills and thrives with strict deadlines.
• Strong customer service and interpersonal skills with the ability to adapt communication based on level of program knowledge of the audience.
• Able to learn more than one complex computer system and is patient in the learning process.
• Additional Requirements:
• Driver’s License: Positions that require driving on County business in either a county or personal vehicle require a valid Colorado’s driver’s license within 30-days of hire or beginning to serve as an intern or volunteer.
• Pre-Employment Screening: Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references for all positions.
• Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [e-mail]. This contact is for accommodation requests only and cannot provide application status updates.

Equal Opportunity Statement

Jefferson County is an equal opportunity employer, providing equal employment opportunity to all qualified persons. The County affirms the rights of all employees and applicants for employment to be protected from discrimination, intimidation, physical harm and harassment based on race, color, religion, sex, national origin, age, disability, sexual orientation, genetic information, hairstyle associated with racial identity or any other status protected by Federal or State law.