Child Support Specialist - Intake

Jefferson Health; Golden (CO); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO and holidays

Retirement matching

Tuition reimbursement

Job summary

Jefferson County is seeking a Child Support Specialist to facilitate financial outcomes for families, utilizing analytical reasoning to manage cases and enforce child support obligations in accordance with state and federal rules. The role supports trauma-informed client interactions and cross-agency collaboration.

The position operates on a hybrid schedule with in-office trainings, and offers standard benefits, including PTO, holidays, retirement matching, and tuition reimbursement.

Qualifications

• The Child Support Specialist facilitates outcomes for children's financial well-being.
• Uses analytical reasoning to establish, modify, enforce and collect child support obligations.
• Interprets complex legal orders and manages cases for compliance with state and federal rules.

Responsibilities

• Keeps confidentiality in all case communications.
• Ensures case management complies with Colorado statutes and regulations.
• Provides customer service and case status updates to parents or legal representatives.
• Maintains caseloads with daily/weekly/monthly reports and dashboards.
• Collaborates with county/state/tribal/international agencies to initiate and maintain services.
• Researches and analyzes legal documents to determine appropriate actions for child support.

Job description

Job Posting Closes at 11:59PM on:

11/10/26

Division: Community Assistance Division

Management Level: Individual Contributor

Scheduled Weekly Hours: 40

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

JOB DESCRIPTION SUMMARY:

The Child Support Specialist serves as the critical contact in the facilitation of successful outcomes for children's financial well-being. The Child Support Specialist utilizes analytical reasoning to initiate, establish, modify, enforce and collect child support obligations by making informed decisions ensuring timely and accurate case management through a trauma-informed approach. This role requires strong attention to detail and interpersonal skills to navigate complex family dynamics while processing various documents, both legal and correspondence; conducting research across multiple systems; and managing cases for compliance with local, state, and federal rules, regulations, policies and procedures. The specialist interprets complex legal orders, addresses system conflicts, and manages early intervention and enforcement efforts using the Automated Child Support Enforcement System (ACSES) and specialized technological tools. Through a combination of technical expertise and empathetic customer service the specialist ensures families receive prompt, accurate case processing while connecting them with appropriate resources and supporting their efforts in building stronger futures for their children.

The Child Support Specialist operates in one of the following areas of service:

• Financial
• Intake
• Establishment
• Enforcement
• Modification

SCHEDULE:

This position generally operates on either a four-day work week (Monday-Thursday), or a five-day work week (Monday-Friday). This position is hybrid, with some in-office work, as required due to trainings and/or staff meetings. Please note during training, all work will be required to be completed in-office. Flexible schedule and remote work eligibility will be determined by supervisor based on work performance.

COMPENSATION:

Hiring Range: $26.00 - $28.00 USD Hourly

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires ; retirement matching; wellness programs; tuition reimbursement and more. For more information, click here for our Total Rewards summary.

ESSENTIAL DUTIES:

• The Child Support Specialist is responsible for :
• Adheres to strict confidentiality policies and appropriate release of information.
• Ensures case management services offered are compliant with Colorado Revised Statutes, court records and other federal and state rules and regulations that govern the child support program.
• Adheres to departmental policies and procedures and customer service standards.
• Provides proactive and consistent customer service to customers or their legal representatives by providing information on the Child Support Services Program, case specific details and case status; utilizing interviewing and de-escalation techniques to address customer concerns; and identifying potential barriers to payment to ensure that each customer has enough information and resources required to make life altering decisions affecting their family.
• Maintains assigned caseload by working daily, weekly, and monthly reports; processing mail; clearing alerts and locates; reviewing calendar reminders and working dashboards to ensure cases are monitored closely and comply with state and federal timeframes.
• Collaborates with other county, state, tribal and international agencies by applying knowledge of state and federal rules and regulations to initiate and maintain necessary child support services for parents who do not live within Jefferson County.
• Research, records, interprets, and analyzes complicated legal documents to determine appropriate course of action to effectively secure accurate child support payments using the most efficient means possible.
• Performs discretional decision making by determining optimal courses of action through critical thinking, careful consideration, and interpretation of complex case circumstances and legal authority from multiple sources to obtain appropriate outcomes for customers.
• Updates, monitors and maintain the Automated Child Support Enforcement System (ACSES) and electronic document management system. Maintains written chronological history of work performed, contacts made, remedies utilized, legal and administrative advisements; calculations performed, resulting orders from court hearings and negotiation conferences held and all decisions and planned courses of actions for the case.
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