Impactful Child Support Case Manager

Delaware County, Ohio; Delaware (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Delaware County, Ohio is seeking a dedicated professional to enforce and establish child support orders. The role involves reviewing cases, locating absent parents, and enforcing orders in line with federal, state, and local laws.

You will conduct investigations, prepare case summaries, and pursue legal actions when needed, ensuring accurate arrearage calculations and timely communications with clients and partners.

Qualifications

• Associates degree or above in criminology, social work, psychology, or related field; OR two (2) years’ experience in performing child support functions to include conducting investigations to locate absent parents, establishment of paternity, and enforcement of support orders; OR any combination of equivalent education and work experience in the child support enforcement field or a related field.

Responsibilities

• Manages child support cases in accordance with federal, state and local laws and procedures (i.e. reviews child support cases; recommends changes to track child support cases to ensure compliance; conducts investigations to locate obligors; establishes paternity; and enforces child support orders);
• Performs investigations to obtain information about case participants needed to enforce the case;
• Initiates administrative enforcement tools including, but not limited to, letters, income withholdings orders, license suspension, liens, seizing of bank accounts, civil / criminal court actions, attaching tax refunds and lump sums, and passport denial;
• Monitors and processes data in accordance with local, state, and federal policy in the Support Enforcement Tracking System (SETS) or other applicable tracking system. This includes but is not limited to data entry, alerts, monthly reports, etc.;
• Reviews and interprets judicial and administrative orders, payment records, case narratives, case files and other documents;
• Prepares accurate calculations of arrearage due for assigned obligors;
• Communicates professionally and effectively with clients, attorneys, employers, community partners, and co-workers to respond to inquiries and provide needed information/education;
• Pursues appropriate legal actions for establishment and enforcement, including, but not limited to, requests for legal action, calculations of court orders to verify account balances, verification of service of process, preparation of case summary, court testimony, review of resulting court order, completion of necessary follow up, etc.;
• Assists with office and caseload coverage in the absence of other staff;
• Effectively communicates with immediate supervisor for needed assistance, overtime, direction, questions, etc.;
• Demonstrates regular and predictable attendance;
• Attends various training sessions, video conferences, and workshops;
• Complies with all confidentiality and Federal Tax Information (FTI) regulations;
• Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and,

Education

Associates degree or above in criminology, social work, psychology, or related field

Two years’ experience in performing child support functions (investigations to locate absent parents, establishment of paternity, enforcement of support orders)

Job description

Delaware County, Ohio is seeking a dedicated professional to enforce and establish child support orders. The role involves reviewing cases, locating absent parents, and enforcing orders in line with federal, state, and local laws.

You will conduct investigations, prepare case summaries, and pursue legal actions when needed, ensuring accurate arrearage calculations and timely communications with clients and partners.