Hybrid Chat & Email Support Specialist

conservicecareers; Utah; Hybrid; USD 18,000 - 25,000; Full time

Job summary

Conservice is seeking a Chat/Email Specialist in Utah to support residents via chat and email. This role requires quick, accurate responses and clear written communication while managing multiple tasks in a fast-paced environment.

The position is hybrid, with in-office days Tuesday to Thursday, and offers a base wage of $15.75 per hour plus tier-based performance pay. Schedule: Mon–Fri 8am–5pm MT or 9am–6pm MT.

Qualifications

• Excellent written communication
• Strong organization and time management
• Good verbal & internal communication skills
• Ability to work independently and efficiently
• Consistent attendance record
• No written warnings last 90 days

Responsibilities

• Address customer service emails
• Maintain availability in chat software and answer incoming chat requests
• Maintain high level of quality and customer service in all communication
• Keep management updated on e-mail volume and specific complaints or issues
• Communicate with clients and other departments as necessary
• Assure quality control of outgoing email
• Submit and follow up on EWOK submissions relating to emails and accounts
• Take on additional assignments or projects as needed
• Phone use: in consistent (up to 5% of a workday)
• Outbound calls to leasing offices as needed

Skills

Excellent written communication

Time management

Verbal & internal communication

Independent work

Attendance record

No warnings in 90 days

Education

High School Diploma / GED

Job description

Conservice is seeking a Chat/Email Specialist in Utah to support residents via chat and email. This role requires quick, accurate responses and clear written communication while managing multiple tasks in a fast-paced environment.

The position is hybrid, with in-office days Tuesday to Thursday, and offers a base wage of $15.75 per hour plus tier-based performance pay. Schedule: Mon–Fri 8am–5pm MT or 9am–6pm MT.