Customer Support

Conservice; Logan, Northern (UT, KY); Hybrid; USD 38,361,000 - 51,900,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Conservice in Utah is seeking a Chat/Email Specialist in the Customer Service department. The role involves assisting residents through real-time chat and email, resolving questions, and guiding issues to resolution within a service-oriented team.

Work is hybrid with in-office presence Tuesday through Thursday. Schedule options are 8 am–5 pm or 9 am–6 pm MT, and pay starts at $15.75 per hour plus tier-based performance pay.

Qualifications

• Strong organization and time management are required.
• Good verbal & internal communication skills are essential.
• Ability to work independently and efficiently.
• Consistent attendance record is expected.

Responsibilities

• Address customer service emails.
• Maintain availability in chat software and respond to chat requests.
• Maintain high quality and customer service in all communications.
• Inform management about email volume and issues.
• Coordinate with clients and other departments as needed.
• Ensure quality control of outgoing email.
• Submit EWOK submissions related to emails and accounts.
• Take on additional assignments or projects as needed.
• Outbound calls to leasing offices as needed.

Skills

Strong organization

Time management

Verbal communication

Internal communication

Attendance

Education

High School Diploma / GED

Computer literacy

Knowledge of multiple LOBs

Chat/email experience helpful

Job description

Job Description

CHAT/EMAIL SPECIALIST

Department: Customer Service

Schedule: Monday - Friday 8 am - 5 pm MT, orMonday - Friday 9 am - 6 pm MT

Wage: $15.75 per hour plus tier based performance pay

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Overview

Working in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found.

Responsibilities

Address customer service emails

• Maintain availability in chat software and answer incoming chat requests
• Maintain high level of quality and customer service in all communication
• Keep management updated on e-mail volume and specific complaints or issues
• Communicate with clients and other departments as necessary
• Assure quality control of outgoing email
• Submit and follow up on personal EWOK submissions relating to emails and accounts
• Take on additional assignments or projects as needed
• Phone use:
• Inconsistent (up to 5% of a workday)
• Outbound calls to leasing offices as needed

Requirements

Qualifications

• Strong organization and time management
• Good verbal & internal communication skills
• Ability to work independently and efficiently
• Consistent attendance record

Education & Experience

• High School Diploma / GED or equivalent
• Comfortable enough with computers to learn and utilize Conservice’s internal software and document important information
• Knowledge and familiarity with multiple LOBs (SF, CCS, etc...)
• Past experience with chat/email customer communication helpful

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.