Email & Chat Support Specialist - Hybrid (Denver)

TEEMA Solutions Group; Denver (CO); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working environment

Competitive base salary

Job summary

A customer support solutions provider in Denver, CO, is seeking a dedicated Customer Support representative. Responsibilities include providing email and chat support, resolving inquiries, and collaborating with team members for service delivery. Enjoy a competitive salary and the flexibility of a hybrid working environment while working to meet performance targets. Previous experience in customer support and CRM tools is required.

Qualifications

• Proven experience in customer support via email and chat channels.
• Willingness to engage in ongoing training and self-directed learning.
• Experience using CRM tools for tracking customer interactions.

Responsibilities

• Provide timely and effective email and chat support to customers.
• Resolve customer inquiries and issues with a focus on satisfaction.
• Participate in training sessions to improve skills and knowledge.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery.

Skills

Customer support via email and chat

Problem-solving skills

Ability to meet performance targets

Positive and professional demeanor

Analytical skills

Adaptability in communication

Collaboration skills

Tools

CRM tools

Job description

A customer support solutions provider in Denver, CO, is seeking a dedicated Customer Support representative. Responsibilities include providing email and chat support, resolving inquiries, and collaborating with team members for service delivery. Enjoy a competitive salary and the flexibility of a hybrid working environment while working to meet performance targets. Previous experience in customer support and CRM tools is required.