Hybrid HR Service Desk Specialist

Utah; Salt Lake City (UT); Hybrid; USD 38,000 - 42,000; Full time

Job summary

University of Utah is seeking an HR Service Center Representative to provide HR support to employees by phone and online, assisting with benefits elections and changes in a hybrid work environment. The role requires knowledge of HR policies and the ability to perform routine tasks under supervision.

The position is full-time with a 40-hour work week, day shift, and a rotating schedule that includes two weeks at the downtown Salt Lake City front desk every five weeks; other weeks include one day

Qualifications

• 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience)
• Requires little to no related experience.

Responsibilities

• Provide human resources support to employees, answering questions via the telephone and/or Internet.
• Assist employees with benefit elections and changes.
• Possess thorough knowledge of organization’s human resources policies and procedures.
• Perform routine tasks as directed and under close supervision.
• Requires little to no related experience.

Skills

Call center experience

Customer service

Active listening

Verbal communication

Written communication

Multitasking

Conflict resolution

Education

Equivalency statement

Job description

University of Utah is seeking an HR Service Center Representative to provide HR support to employees by phone and online, assisting with benefits elections and changes in a hybrid work environment. The role requires knowledge of HR policies and the ability to perform routine tasks under supervision.

The position is full-time with a 40-hour work week, day shift, and a rotating schedule that includes two weeks at the downtown Salt Lake City front desk every five weeks; other weeks include one day