Hybrid Case Manager: Housing & Harm Reduction

South Middlesex Opportunity Council, Inc.; Lowell (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Employer-paid life insurance & AD&D

Comprehensive benefits

403(b) retirement plan with company 1:

Voluntary benefits

Job summary

South Middlesex Opportunity Council, Inc. is seeking a Case Manager for the Lowell Transitional Living Center to provide case management for unaccompanied single adults experiencing homelessness, focusing on temporary housing and behavioral health services including harm reduction.

The role includes housing search and rental assistance access, with initial and ongoing assessments and referrals. Home visits and group facilitation are part of the duties.

Qualifications

• Bachelor’s Degree in related field.
• Substance use experience required.
• Excellent interpersonal and organizational skills.
• Previous experience working with people experiencing homelessness preferred.
• Must have valid driver’s license, reliable transportation and meet insurance standards.

Responsibilities

• Conduct outreach activities to recruit clients through referral networks and collaborative partners.
• Ensure all participants meet entry requirements and have all required documentation in the client file.
• Gather documents necessary for housing voucher, application, and move-in process.
• Utilize and coordinate with the Coordinated Entry System and attend meetings as scheduled.
• Develop Individual Service Plans within three days of entry.
• Maintain regular contact with clients in-home and off-site.
• Assist housing placement by obtaining household items and safety planning via harm-reduction approach.
• Maintain files and case notes for each participant.
• Ensure monthly statistical data is reported.
• Provide crisis intervention (24hr cell phone coverage).
• Engage clients and communicate with staff in other areas.
• Maintain confidentiality per laws and funder requirements.
• Ensure compliance with all policies and procedures.
• Other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Driver's license

Reliable transportation

Substance use experience

Education

Bachelor’s Degree in related field

Job description

South Middlesex Opportunity Council, Inc. is seeking a Case Manager for the Lowell Transitional Living Center to provide case management for unaccompanied single adults experiencing homelessness, focusing on temporary housing and behavioral health services including harm reduction.

The role includes housing search and rental assistance access, with initial and ongoing assessments and referrals. Home visits and group facilitation are part of the duties.