Hybrid Cardiac Care Scheduler & Admin Assistant II

Massachusetts General Hospital; Boston (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits: medical,Dental

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass and employee-perk

Job summary

The General Hospital Corporation invites applications for a Patient Services Associate in the Heart Failure and Transplant Service. This hybrid, Monday-Friday role focuses on coordinating cardiac care with clinicians and administrative staff, ensuring timely scheduling and accurate patient information.

You will handle insurance verification, referrals, and prior authorizations while delivering compassionate, professional customer service to patients and providers in a busy ambulatory setting.

Qualifications

• High school diploma or GED required.
• 2-3 years of office experience required.
• Strong English communication and medical terminology familiarity.
• Excellent interpersonal and customer service skills.
• Organizational, multitasking, time-management strengths.
• Ability to work independently and with a team.

Responsibilities

• Serve as primary point of contact for patients and providers.
• Coordinate appointments, testing, and referrals with accurate scheduling.
• Manage Epic In Basket messages and clinical communication.
• Answer calls, triage inquiries, and escalate complex concerns.
• Assist insurance verification, referrals, and prior authorizations.
• Provide information on financial services and insurance processes.
• Support registration, co-pay collection, and encounter form reconciliation.
• Collaborate with clinical staff to resolve scheduling challenges.
• Cross-cover for other Practice Assistants and assist with onboarding.
• Maintain HIPAA-compliant patient data and support efficient operations.

Skills

Effective communication

Customer service

Organizational skills

Multitasking

Problem solving

Attention to detail

Independent and collaborative work

Computer proficiency

Education

High school diploma or GED

Tools

Epic In Basket

Job description

The General Hospital Corporation invites applications for a Patient Services Associate in the Heart Failure and Transplant Service. This hybrid, Monday-Friday role focuses on coordinating cardiac care with clinicians and administrative staff, ensuring timely scheduling and accurate patient information.

You will handle insurance verification, referrals, and prior authorizations while delivering compassionate, professional customer service to patients and providers in a busy ambulatory setting.