Patient Service Coordinator Cardiology

aah; Winston-Salem (NC); Presencial; USD 29.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and welfare benefits (medical,

Dental, vision, life, disability)

Paid Time Off

Retirement plans with employer match

Descripción de la vacante

Advocate Health in Winston-Salem area is seeking a Scheduling Clerk for the WFBMC Main - Cardiology department. You will coordinate complex appointments, manage patient flow, and support clinicians with timely information and accurate documentation.

The role requires strong communication, multitasking, and a patient-centered approach within a high-volume medical office environment. This position offers a full-time schedule with some flexibility to meet department needs.

Formación

• High school diploma or GED with one year of office or clerical work experience in direct customer service.
• Experience in high-volume, fast-paced environment, answering phones and using electronic messaging.
• Previous cardiology/transplant scheduling experience.
• Epic experience including scheduling, referrals, and In Basket management.
• Strong knowledge of medical terminology and complex scheduling workflows.

Responsabilidades

• Utilizes computer programs to schedule, update, and cancel appointments.
• Ensures accurate registration and billing data and maintains authorization records.
• Coordinates with coworkers to meet scheduling targets and reduce abandoned calls.
• Screens calls, forwards messages, and documents scheduling information clearly.
• Assists with forms, insurance documentation, and referrals according to guidelines.
• Contributes to service improvements and solves problems for patients and providers.

Conocimientos

Oral and written communication

Multitasking

Customer service under stress

Positive attitude

Professional patient relations

Educación

High school diploma or GED

Epic scheduling experience

Descripción del empleo

Department:

02050 WFBMG University Group Practice: WFBMC Main - Cardiology

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Monday-Friday
8am-5pm (Flexible)

Pay Range:

$20.80 - $31.20

The Advanced Heart Failure, Transplant, and Mechanical Circulatory Support Team delivers comprehensive care for patients with advanced cardiovascular disease, including heart failure management, transplant evaluation and follow-up, and mechanical circulatory support therapies. Our scheduling team serves as a critical link between the patient population and clinical staff, coordinating complex appointments and helping patients navigate specialized care pathways.

EDUCATION/EXPERIENCE

• High school diploma or GED equivalent with one year office or clerical work experience in a direct customer service role.
• Experience working in high volume, fast-paced environment, answering phones and utilizing electronic messaging required.
• Previous cardiology, transplant, cardiovascular, or specialty-practice scheduling experience.
• Epic experience including scheduling, referrals, and In Basket management.
• Strong knowledge of medical terminology and complex provider scheduling workflows.
• Demonstrated ability to manage multiple priorities, communicate effectively, maintain accuracy, and provide excellent customer service in a fast-paced environment.
• Self-motivated, adaptable, highly organized individual with strong critical-thinking skills, attention to detail, a patient-centered approach, and the ability to collaborate effectively with providers, clinical staff, and patients while managing high-volume workloads.
• Medical terminology preferred.
• Bilingual in Spanish preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION

Satisfactory score on a departmental data entry test required.

ESSENTIAL FUNCTIONS

• Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments.
• Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records.
• Coordinates with co-workers to accomplish departmental work assignments. Strives to meet or exceed target for abandoned call rates.
• Ensures coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communicating with ambulatory clinical departments.
• Ensures coordination of patient care documentation by assisting with completion of forms following established guidelines, maintaining current knowledge of insurance documentation and authorization requirements, and obtaining referring clinic documentation.
• Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions.
• Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.
• Performs other position related duties as assigned.

SKILLS/QUALIFICATIONS

• Excellent oral and written communication skills
• Ability to perform multiple tasks simultaneously
• Demonstrates ability to resolve consumer problems under stressful conditions
• Ability to stay positive in demanding situations
• Ability to develop and maintain professional, service oriented relationships with patients, physicians, co-workers and supervisors

WORK ENVIRONMENT

Medical office environment

PHYSICAL REQUIREMENTS

• Activity:
  • Standing
  • Walking
  • Sitting
  • Bending
  • Reaching with arms
  • Finger and hand dexterity
  • Talking
  • Hearing
  • Seeing
• Lifting, carrying, pushing and or pulling:
  • 20 lbs. maximum
  • 50 lbs. maximum
  • 100 lbs. maximum

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-tim