Hybrid Customer Support Specialist — Fast, First-Shift Help Desk

Seneca Resources; Irondale (AL); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Seneca Resources is seeking a personable and customer-focused Customer Support Specialist to join a fast-paced call center environment on a contract-to-hire basis. The successful candidate will handle inbound calls, document interactions, and collaborate with internal teams to resolve issues.

The role requires strong communication, troubleshooting skills, and the ability to work in a hybrid setting with at least 50% onsite work.

Qualifications

• Experience in a call center, help desk, or contact center environment.
• Strong verbal communication and active listening skills.
• Customer-first approach with a friendly and professional demeanor.
• Experience troubleshooting customer issues over the phone.
• Proficient with call center software, CRMs, ticketing systems.
• MS Excel data entry, filtering, sorting, and basic navigation.
• Ability to multitask and navigate multiple applications.

Responsibilities

• Answer inbound customer calls with friendly, professional support.
• Troubleshoot issues and aim for first-call resolution.
• Escalate complex issues to appropriate internal teams.
• Document interactions, issues, and resolutions in systems.
• Navigate multiple applications to assist customers.

Skills

Call center

CRM software

Excel

Multitasking

Documentation

Escalation handling

Communication

Education

No degree required

Tools

Salesforce

Zendesk

ServiceNow

Five9

Job description

Seneca Resources is seeking a personable and customer-focused Customer Support Specialist to join a fast-paced call center environment on a contract-to-hire basis. The successful candidate will handle inbound calls, document interactions, and collaborate with internal teams to resolve issues.

The role requires strong communication, troubleshooting skills, and the ability to work in a hybrid setting with at least 50% onsite work.