Hybrid Call Center Specialist: Dispatch & Scheduling

One Hour Heating & Air Conditioning of Charlotte, NC; Charlotte (NC); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Paid time off

Opportunity for advancement

Referral bonus program

Training and continuous growth support

Job summary

One Hour Heating & Air Conditioning of Charlotte, NC is looking for a dependable customer service representative to work in a vibrant call center. Responsibilities include responding to customer inquiries, scheduling appointments, and maintaining call details. The role requires a flexible 40-hour work schedule and a minimum of two years of customer service experience. The position offers competitive hourly pay plus bonuses and a variety of employee benefits including health and dental insurance, 401(k) matching, and opportunities for advancement.

Qualifications

• Ability to effectively manage potential conflict resolution through clear and courteous communication.
• Flexibility to work a 40-hour/week rotating schedule set a month in advance.
• Proficiency with various computer programs and in-house CSR program.
• Minimum of two (2) years of related experience working with customers directly.

Responsibilities

• Respond to customer inquiries regarding service and invoicing.
• Schedule appointments with customers.
• Contact previous customers for renewals.
• Maintain accuracy of call details.

Skills

Conflict resolution

Customer service

Typing skills

Geographical knowledge

Job description

One Hour Heating & Air Conditioning of Charlotte, NC is looking for a dependable customer service representative to work in a vibrant call center. Responsibilities include responding to customer inquiries, scheduling appointments, and maintaining call details. The role requires a flexible 40-hour work schedule and a minimum of two years of customer service experience. The position offers competitive hourly pay plus bonuses and a variety of employee benefits including health and dental insurance, 401(k) matching, and opportunities for advancement.