Hybrid Call Center Pro: Remote & In-Office

Get It - Executive; Coppell (TX); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Hybrid work environment

Paid time off

401(k) matching

Exclusive access to live events

Job summary

Get It – Executive in Coppell, TX is seeking a Call Center Representative to handle inquiries via phone, chat, and email, delivering friendly, accurate support and ensuring customers have a smooth, enjoyable experience. You'll join a team that values empathy, problem solving, and clear communication.

The role follows a hybrid schedule with in-office days and remote work, paid training, a base salary of $37,000 per year, overtime eligibility, and bonus incentives along with equity opportunities.

Qualifications

• Strong written and verbal communication skills with excellent grammar and spelling.
• Ability to type 50+ words per minute and navigate computer systems efficiently.
• Exceptional problem-solving skills with a proactive and positive approach.
• Self-motivated, able to work independently while contributing to a team.
• Flexibility to work a hybrid schedule, including evenings and weekends as needed.
• A passion for live events, sports, or entertainment is a plus!

Responsibilities

• Provide outstanding customer service via phone, chat, and email.
• Address and resolve customer inquiries with empathy, confidence, and professionalism.
• Maintain accurate records of interactions and follow internal processes for refunds, exchanges, and order adjustments.
• Stay up to date on company policies and industry trends to better assist customers.
• Collaborate with team members to enhance customer experience and optimize workflow.
• Efficiently handle multiple tasks while maintaining attention to detail and accuracy.

Skills

Communication skills

Typing 50 wpm

Empathy

Problem-solving

Independent worker

Team player

Job description

Get It – Executive in Coppell, TX is seeking a Call Center Representative to handle inquiries via phone, chat, and email, delivering friendly, accurate support and ensuring customers have a smooth, enjoyable experience. You'll join a team that values empathy, problem solving, and clear communication.

The role follows a hybrid schedule with in-office days and remote work, paid training, a base salary of $37,000 per year, overtime eligibility, and bonus incentives along with equity opportunities.