Hybrid Customer Service Rep — Growth, Perks, Remote Potential

Centah Inc; Fort Lauderdale (FL); Hybrid; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical, Dental, Vision after 60 days

401K eligibility after 1 year

Paid Time Off - 10 days/year

$200 Monthly Incentive Bonus

Weekly gift card drawings

Career learning programs

Casual dress code

Job summary

Centah Inc. is seeking a Customer Service Representative in a hybrid Fort Lauderdale-based role. You will handle calls, book appointments with accuracy, and maintain high standards of communication.

The position requires bilingual Spanish/English fluency and prior call center experience. On onboarding, you will work in-office before transitioning to a hybrid work setup. The role includes growth opportunities, benefits after probation, and a focus on delivering exceptional customer service in a

Qualifications

• High school graduate or GED.
• Minimum of one year experience in an inbound/outbound call center or retail environment is preferred.
• Excellent oral and written communication skills.
• Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously.
• Typing at least 25 words per minute is preferred.
• Experience in providing exceptional customer service and maintaining established quality requirements.
• Must be able to pass a background check.
• Must be fluent in both Spanish and English.

Responsibilities

• Answer incoming calls and respond to customer’s request
• Ability to work in a fast paced environment.
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escape issues to supervisors
• Responsible for adapting to fast changing guidelines with customers
• Informs clients by explaining procedures; answering questions; providing information
• Maintains and improves quality results by adhering to standards and guidelines

Skills

Bilingual Spanish/English

Strong communication

Typing 25 WPM

Call center experience

CRM documentation

Education

High school diploma or GED

Job description

Centah Inc. is seeking a Customer Service Representative in a hybrid Fort Lauderdale-based role. You will handle calls, book appointments with accuracy, and maintain high standards of communication.

The position requires bilingual Spanish/English fluency and prior call center experience. On onboarding, you will work in-office before transitioning to a hybrid work setup. The role includes growth opportunities, benefits after probation, and a focus on delivering exceptional customer service in a