Call Center Representative - (Hybrid) - Remote | WFH at Get It - Executive Coppell, TX

Get It - Executive; Coppell (TX); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Hybrid work environment

Paid time off

401(k) matching

Exclusive access to live events

Job summary

Get It – Executive in Coppell, TX is seeking a Call Center Representative to handle inquiries via phone, chat, and email, delivering friendly, accurate support and ensuring customers have a smooth, enjoyable experience. You'll join a team that values empathy, problem solving, and clear communication.

The role follows a hybrid schedule with in-office days and remote work, paid training, a base salary of $37,000 per year, overtime eligibility, and bonus incentives along with equity opportunities.

Qualifications

• Strong written and verbal communication skills with excellent grammar and spelling.
• Ability to type 50+ words per minute and navigate computer systems efficiently.
• Exceptional problem-solving skills with a proactive and positive approach.
• Self-motivated, able to work independently while contributing to a team.
• Flexibility to work a hybrid schedule, including evenings and weekends as needed.
• A passion for live events, sports, or entertainment is a plus!

Responsibilities

• Provide outstanding customer service via phone, chat, and email.
• Address and resolve customer inquiries with empathy, confidence, and professionalism.
• Maintain accurate records of interactions and follow internal processes for refunds, exchanges, and order adjustments.
• Stay up to date on company policies and industry trends to better assist customers.
• Collaborate with team members to enhance customer experience and optimize workflow.
• Efficiently handle multiple tasks while maintaining attention to detail and accuracy.

Skills

Communication skills

Typing 50 wpm

Empathy

Problem-solving

Independent worker

Team player

Job description

Job Title

Call Center Representative – (Hybrid) – Remote | WFH job at Get It – Executive. Coppell, TX.

Overview

Are you passionate about providing top-notch customer service and helping people have great experiences? As a Call Center Representative, you’ll be the first point of contact for customers, assisting them with inquiries, troubleshooting issues, and ensuring they have a smooth and enjoyable experience. If you thrive in a fast‑paced environment, enjoy problem‑solving, and love connecting with people, this could be the perfect role for you!

What You’ll Do

• Provide outstanding customer service via phone, chat, and email.
• Address and resolve customer inquiries with empathy, confidence, and professionalism.
• Maintain accurate records of interactions and follow internal processes for refunds, exchanges, and order adjustments.
• Stay up to date on company policies and industry trends to better assist customers.
• Collaborate with team members to enhance customer experience and optimize workflow.
• Efficiently handle multiple tasks while maintaining attention to detail and accuracy.

What We’re Looking For

• Previous experience in customer service, retail, or a service‑related industry.
• Strong written and verbal communication skills, with excellent grammar and spelling.
• Ability to type 50+ words per minute and navigate computer systems efficiently.
• Exceptional problem‑solving skills with a proactive and positive approach.
• Self‑motivated, able to work independently while contributing to a team.
• Flexibility to work a hybrid schedule, including evenings and weekends as needed.
• A passion for live events, sports, or entertainment is a plus!

What You Can Expect

• First 30 Days: Complete comprehensive training to familiarize yourself with processes and tools; gain an understanding of customer interactions and common inquiries; begin handling basic customer calls and emails with guidance.
• First 90 Days: Take on more complex customer interactions and provide solutions independently; develop a deeper understanding of policies and industry nuances; actively contribute to improving team workflows and customer experience.
• First 180 Days & Beyond: Confidently handle escalated cases and high‑value customer interactions; serve as a key team player, working autonomously and proactively; continue professional development to grow within the role.

Work Schedule & Compensation

• Training: Monday‑Friday, 8:30AM – 5:30PM (Paid Training)
• Regular Schedule: Hybrid model – 3 days in‑office, 2 days remote
• In‑office days: Wednesday, Thursday, Friday
• Remote days: Tuesday, Saturday
• Base salary: $37,000 per year, with overtime eligibility
• Bonus incentives and annual equity grant available
• Employment Type: Full‑time
• Salary: $14.00 – $18.00 per hour

Perks & Benefits

• Hybrid work environment with a modern, perk‑filled office
• Paid time off, mental health days, and wellness programs
• 401(k) matching to help you save for the future
• Opportunities to earn additional income through bonuses
• Exclusive access to live events and entertainment experiences

Join Us

We are committed to fostering a diverse and inclusive workplace where all employees feel valued and supported. If you’re ready to bring your skills and enthusiasm to a dynamic team, apply today!