Remote Call Center Pro – Omnichannel Customer Support

Recruiting Lion Solutions; Dallas (TX); Remote; USD 20,664 - 23,419; Full time

Benefits offered by this job

Full company benefits

Stable environment with career growth opportunities

Continuous training and development

Job summary

Recruiting Lion Solutions is hiring a Call Center Agent for a fully remote position in Dallas, TX. This role involves managing inbound and outbound calls, chats, and emails for a major telecom provider. Successful candidates will have over four years of customer service experience, proficiency in Microsoft 365, and strong multitasking skills. The role offers $15-$17 per hour with bi-weekly pay and full company benefits. Weekend availability is required.

Qualifications

• 4+ years of customer service experience, including 2 years in a call center.
• Ability to type 30+ words per minute.
• Strong communication skills with a professional, friendly tone.
• Dependable and punctual, especially in a remote work setup.

Responsibilities

• Handle customer interactions via calls, emails, and chats.
• Resolve account inquiries and provide troubleshooting assistance.
• Maintain accurate documentation for each interaction.
• Provide light upselling by identifying customer needs.

Skills

Customer service experience

Communication skills

Technical troubleshooting skills

Multitasking across platforms

Tools

Microsoft 365

Job description

Recruiting Lion Solutions is hiring a Call Center Agent for a fully remote position in Dallas, TX. This role involves managing inbound and outbound calls, chats, and emails for a major telecom provider. Successful candidates will have over four years of customer service experience, proficiency in Microsoft 365, and strong multitasking skills. The role offers $15-$17 per hour with bi-weekly pay and full company benefits. Weekend availability is required.