Hybrid Call Center Nurse – Post-Acute Care

Diversicare; United States; Hybrid; USD 68,000 - 92,000; Full time

Job summary

The Call Center Nurse/Agent at Eterna Primary Care's Call Center is the first point of contact for patients, families, SNFs, ALFs, hospitals, pharmacies, and providers. The role manages high-volume calls, documents interactions, triages requests, coordinates with medical staff, and ensures timely resolution of patient care needs.

It supports continuity of care, improves patient satisfaction, reduces hospitalizations, and aids providers in delivering quality post-acute services, with hybrid

Qualifications

• Associate degree or higher required.
• RN license preferred and active multi-state license.
• LPN license active also acceptable or in progression.

Responsibilities

• Manage high-volume inbound/outbound calls professionally.
• Document interactions accurately in EMR/record system.
• Triages requests and coordinates with medical staff for timely care.

Skills

Interpersonal skills

Communication

Patient advocacy

Multitasking

Post-acute workflows

Data entry

EHR proficiency

Problem solving

Education

Associate degree or higher

RN license (active)

LPN license (active)

Tools

EMR/EHR

Job description

The Call Center Nurse/Agent at Eterna Primary Care's Call Center is the first point of contact for patients, families, SNFs, ALFs, hospitals, pharmacies, and providers. The role manages high-volume calls, documents interactions, triages requests, coordinates with medical staff, and ensures timely resolution of patient care needs.

It supports continuity of care, improves patient satisfaction, reduces hospitalizations, and aids providers in delivering quality post-acute services, with hybrid