Hybrid Patient Access Specialist – 24/7 Call Center

UTMB Health; Texas; On-site; USD 42,000 - 56,000; Full time

Job summary

UTMB Health is seeking a Patient Access Specialist to be the welcoming voice of the Access Center. You will determine caller needs, schedule appointments, and navigate multiple UTMB clinics with empathy and clarity.

The role requires an Associate degree or equivalent experience, with emphasis on customer service, communication, and familiarity with AMCOM, EPIC, Invision, and CECC. Onsite schedule with potential hybrid options after training.

Qualifications

• Associate’s degree with no experience, or equivalent combination of education and experience may be considered.
• Healthcare setting and/or high-volume call center experience preferred.

Responsibilities

• Provide high level customer service for a 24/7/365 call center.
• Handle high call volumes to schedule appointments and assist callers with needs.
• Promote positive and professional communication.
• Deliver empathetic, knowledgeable support to callers.
• Analyze concerns and determine appropriate resolution.
• Serve as gateway to appointment scheduling for UTMB clinics.
• Communicate requests clearly and determine best solutions.
• Preregister patients and collect demographics and insurance information as required.
• Coordinate with Access Center nursing staff to resolve urgent issues.
• Triagely identify caller concerns and educate callers on scheduling guidelines.
• Facilitate physician consultation requests and patient referrals when appropriate.
• Proficient in AMCOM, EPIC, Invision, CECC and related software.

Skills

Customer service

Phone etiquette

Communication skills

Multitasking

Empathy

Problem solving

Education

Associate degree

Equivalent education/experience

Tools

AMCOM

EPIC

InVision

CECC

Job description

UTMB Health is seeking a Patient Access Specialist to be the welcoming voice of the Access Center. You will determine caller needs, schedule appointments, and navigate multiple UTMB clinics with empathy and clarity.

The role requires an Associate degree or equivalent experience, with emphasis on customer service, communication, and familiarity with AMCOM, EPIC, Invision, and CECC. Onsite schedule with potential hybrid options after training.