Hybrid Call Center Manager: Growth & Pipeline Lead

HealthPoint Solutions; Springfield (MA); Hybrid; USD 94,000 - 129,000; Full time

Job summary

HealthPoint Solutions in Springfield, MA is seeking a Call Center Manager to own the full funnel, from initial contact to closed-won. You will track, analyze, and report pipeline performance to leadership on a weekly cadence and convert webinar attendees into demos within 48 hours.

Ideal candidates bring a Springfield network or the drive to build one, strong cross-selling with prioritization, and the integrity to own mistakes and ask clarifying questions to avoid costly errors.

Qualifications

• Springfield network or ability to build one quickly.
• Cross-selling experience paired with prioritization.
• Calm, clear delivery of difficult news.
• Willingness to ask clarifying questions before costly mistakes.
• Integrity to own and flag mistakes.

Responsibilities

• Own the funnel from first click to closed-won, top to bottom.
• Track pipeline performance and report results to leadership weekly.
• Convert webinar attendees into sales marketing demos within 48 hours.
• Find the employee-centric hook that makes Springfield prospects lean in.
• Turn churned logos into win-back targets with a plan.

Job description

HealthPoint Solutions in Springfield, MA is seeking a Call Center Manager to own the full funnel, from initial contact to closed-won. You will track, analyze, and report pipeline performance to leadership on a weekly cadence and convert webinar attendees into demos within 48 hours.

Ideal candidates bring a Springfield network or the drive to build one, strong cross-selling with prioritization, and the integrity to own mistakes and ask clarifying questions to avoid costly errors.