Call Center Manager

HealthPoint Solutions; Springfield (MA); Hybrid; USD 94,000 - 129,000; Full time

Job summary

HealthPoint Solutions in Springfield, MA is seeking a Call Center Manager to own the full funnel, from initial contact to closed-won. You will track, analyze, and report pipeline performance to leadership on a weekly cadence and convert webinar attendees into demos within 48 hours.

Ideal candidates bring a Springfield network or the drive to build one, strong cross-selling with prioritization, and the integrity to own mistakes and ask clarifying questions to avoid costly errors.

Qualifications

• Springfield network or ability to build one quickly.
• Cross-selling experience paired with prioritization.
• Calm, clear delivery of difficult news.
• Willingness to ask clarifying questions before costly mistakes.
• Integrity to own and flag mistakes.

Responsibilities

• Own the funnel from first click to closed-won, top to bottom.
• Track pipeline performance and report results to leadership weekly.
• Convert webinar attendees into sales marketing demos within 48 hours.
• Find the employee-centric hook that makes Springfield prospects lean in.
• Turn churned logos into win-back targets with a plan.

Job description

Forget the funnel metaphor for a second: HealthPoint Solutions's next Call Center Manager in Springfield cares about momentum, and Prioritization is how you create it. Set the $94,000 - $129,000 aside a moment and the sales marketing ownership alone makes this HealthPoint Solutions job worth a serious look.

Key Responsibilities

• Own the funnel from first click to closed-won, top to bottom
• Track pipeline performance and report results to leadership each week
• Convert webinar attendees into sales marketing demos within 48 hours
• Find the employee-centric hook that makes Springfield, MA prospects lean in
• Turn churned sales marketing logos into win-back targets with a plan

What You'll Bring

• A Springfield network, or the hustle to build one from scratch
• Hands-on proficiency with Cross-selling, ideally paired with Prioritization
• The composure to deliver bad news early and clearly
• A bias toward asking the dumb question before the expensive mistake
• The integrity to flag your own mistakes first

HealthPoint Solutions doesn't sell sales marketing so much as guarantee it, an innovative distinction the Springfield, MA team takes personally. We hire for character and joyfully-rigorous thinking, then trust the rest to follow.

You'll receive $94,000 - $129,000, a hybrid schedule, and a personalized development plan tailored to your sales marketing career goals.

Right now the Call Center Manager listing in Springfield, MA is live and looking.