Hybrid Call Center Manager – Own Your Growth & Roadmap

LinkedIn; Jacksonville (FL); Hybrid; USD 95,000 - 134,000; Full time

Job summary

LinkedIn in Jacksonville, FL is seeking a Call Center Manager with 7 years of Active Listening experience. You will own the roadmap, manage a hybrid team, and drive growth while earning $95,000 - $134,000 annually.

The role offers a growth plan, a mentor, and benefits, with a flexible week to fit Jacksonville. Responsibilities include creating sales collateral, decks, and proposals, building a year-round pipeline, and running discovery calls to uncover budget.

Qualifications

• 7 years of Active Listening experience is required.
• Strong phone etiquette and communication skills.
• Empathy with customers and colleagues.
• Experience with escalation management in hybrids.
• Experience supporting cross-functional teams in a manager capacity.
• Bias toward asking the right questions before costly mistakes.

Responsibilities

• Create sales collateral, decks, and proposals that move prospects forward.
• Build the campaign calendar to keep Jacksonville, FL pipeline full year-round.
• Build the Jacksonville reference network to close deals for you.
• Run discovery calls to uncover budget without asking directly.
• Keep Jacksonville renewals on track by owning timelines.
• Manage the FL relationships and numbers to make it real.

Skills

Phone Etiquette

Empathy

Escalation Management

Cross-functional collaboration

Asking clarifying questions

Ownership mindset

Job description

LinkedIn in Jacksonville, FL is seeking a Call Center Manager with 7 years of Active Listening experience. You will own the roadmap, manage a hybrid team, and drive growth while earning $95,000 - $134,000 annually.

The role offers a growth plan, a mentor, and benefits, with a flexible week to fit Jacksonville. Responsibilities include creating sales collateral, decks, and proposals, building a year-round pipeline, and running discovery calls to uncover budget.