Hybrid Call Center Operations Leader

Telligen; Oak Brook (IL); Hybrid; USD 61,000 - 77,000; Full time

Job summary

Telligen is seeking a hybrid-onsite manager to oversee performance metrics across client and staff outputs. You will drive scheduling accuracy, service levels, and productivity through data-driven oversight while coaching teams to meet contractual goals.

This role emphasizes leadership, mentorship, and cost-conscious process improvements. Minimum 2-year degree in management or business with healthcare exposure, plus 3 years in a related operations environment.

Qualifications

• Two year degree in management or business or related field or equivalent training/experience in healthcare.
• Three years experience in a customer service, scheduling, or healthcare operations environment.
• Experience mentoring and supervising staff.
• U.S. Citizenship may be required for some contracts.
• Hybrid position with onsite days on Mondays and Fridays at Oak Brook, IL or West Des Moines, IA.

Responsibilities

• Oversee and ensure performance measures are met by evaluating client and staff outcomes.
• Monitor staff scheduling, customer service levels, productivity, and operational reports.
• Ensure objectives are met timely and accurately per contractual/company requirements.
• Select, develop, and manage employees to achieve team and organizational success.
• Maintain employee accountability through observation, performance measurement, and feedback.
• Collaborate with management to implement cost-effective methods and process changes.

Skills

Customer service experience

Scheduling

Healthcare operations

Mentoring

Supervisory experience

Citizenship eligibility

Hybrid work schedule

Leadership

Analytical thinking

Planning & organizing

Education

Two year degree in management or business or related field

Job description

Telligen is seeking a hybrid-onsite manager to oversee performance metrics across client and staff outputs. You will drive scheduling accuracy, service levels, and productivity through data-driven oversight while coaching teams to meet contractual goals.

This role emphasizes leadership, mentorship, and cost-conscious process improvements. Minimum 2-year degree in management or business with healthcare exposure, plus 3 years in a related operations environment.