Hybrid Call Center Manager — Growth & Mentorship

Egreenservices; Richmond (VA); Hybrid; USD 87,000 - 137,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Commerce Partners Inc in Richmond is seeking a Call Center Manager to lead a fast-moving sales marketing team and own performance. You will coach staff and coordinate cross-functional launches with creative, product, and operations to drive results.

With 7+ years in sales marketing and Avaya expertise, you’ll translate jargon, mentor teammates, and guide return-on-investment strategies while enjoying a flexible hybrid schedule and a competitive compensation package.

Qualifications

• 8 years of Avaya expertise and sales marketing background.
• Ability to translate jargon into plain English.
• Demonstrated capacity to mentor or support manager teammates.
• Comfort with being the newest person in the room and contributing in notes.

Responsibilities

• Lead call center operations in Richmond and drive performance improvements.
• mentor staff and support manager teammates.
• Coordinate cross-functional launches with creative, product, and operations.
• Read intent data and prioritize hot leads in Richmond.
• Craft messaging and scripts for webinars and outreach.
• Test variations and iterate based on performance data.

Skills

Avaya expertise

Mentoring

Sales marketing experience

Networking

Job description

Commerce Partners Inc in Richmond is seeking a Call Center Manager to lead a fast-moving sales marketing team and own performance. You will coach staff and coordinate cross-functional launches with creative, product, and operations to drive results.

With 7+ years in sales marketing and Avaya expertise, you’ll translate jargon, mentor teammates, and guide return-on-investment strategies while enjoying a flexible hybrid schedule and a competitive compensation package.