Hybrid Call Center

TEKsystems; United States; Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is hiring a Member Service Representative in Winchester, VA for a contract-to-hire role. You will be the first point of contact, assisting members with financial questions, processing transactions, and resolving inquiries in a hybrid, 24/7 contact center environment.

The role emphasizes strong customer service, multitasking across multiple systems, and attention to detail while delivering exceptional experiences and solutions to members.

Qualifications

• Strong customer service skills.
• Comfortable working in a structured, fast-paced call center environment.
• Ability to multitask and navigate multiple computer systems.
• Strong attention to detail and data entry accuracy.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist members with questions related to checking accounts, savings accounts, loans, credit cards, IRAs, and other financial products.
• Handle inbound and outbound calls in a high-volume contact center environment.
• Process account transactions accurately and efficiently.
• Use multiple systems and tools to research information and resolve member inquiries.
• Identify opportunities to recommend products and services that meet members' financial goals.
• Build strong relationships through active listening, problem-solving, and excellent communication.

Skills

Customer Service

Call Center

Inbound Calls

Outbound Calls

Data Entry

Problem Solving

Communication Skills

Job description

Make a Difference for Members Every Day

Join a dynamic, 24/7 contact center where you'll help members with their financial needs while delivering exceptional customer service. As a Member Service Representative, you'll be the trusted first point of contact for members, providing solutions, answering questions, and creating positive experiences with every interaction.

What You'll Do

• Assist members with questions related to checking accounts, savings accounts, loans, credit cards, IRAs, and other financial products.
• Handle inbound and outbound calls in a high-volume contact center environment.
• Process account transactions accurately and efficiently.
• Use multiple systems and tools to research information and resolve member inquiries.
• Identify opportunities to recommend products and services that meet members' financial goals.
• Build strong relationships through active listening, problem-solving, and excellent communication.

What We're Looking For

• Strong customer service skills and a passion for helping others.
• Comfortable working in a structured, fast-paced call center environment.
• Ability to multitask and navigate multiple computer systems.
• Strong attention to detail and data entry accuracy.
• Excellent communication and problem-solving skills.

Why Apply?

• Entry-level opportunity with career growth potential
• Gain valuable financial services experience
• Develop customer service, communication, and problem-solving skills
• Work in a team-oriented and supportive environment
• Opportunity to make a meaningful impact on members' financial well-being

Top Skills: Customer Service | Call Center | Inbound & Outbound Calls | Data Entry | Problem Solving | Communication Skills

Job Type & Location

This is a Contract to Hire position based out of Winchester, VA.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Winchester,VA.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.