Customer Service Representative

TEKsystems; Muncie (IN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

TEKsystems in Daleville, IN is seeking a Customer Care Representative to serve as the first point of contact for customers. You will handle inbound calls, assist with account inquiries, and support online and mobile banking services.

You’ll resolve issues, document interactions across multiple systems, and identify opportunities to suggest relevant products. This onsite role offers steady shifts and long-term career potential.

Qualifications

• High School Diploma or GED required.
• Previous customer service or call center experience.
• Strong verbal and written communication skills.
• Excellent listening and conflict-resolution abilities.
• Ability to multitask across multiple systems and applications.
• Strong attention to detail and documentation skills.
• Ability to pass background and employment verification requirements.

Responsibilities

• Handle a high volume of inbound customer calls professionally and efficiently.
• Assist customers with account inquiries, transactions, and transfers.
• Support online and mobile banking services, including password resets and access issues.
• Research customer concerns and provide timely resolutions.
• Document customer interactions accurately while navigating multiple systems.
• Identify opportunities to recommend relevant products and services when appropriate.
• Deliver an outstanding customer experience with every interaction.

Skills

Customer service

Communication

Multitasking

Documentation

Problem solving

Background check

Education

High School Diploma or GED

Job description

Customer Care Representative

Daleville, IN | Onsite | $18.00/hour

Are you passionate about helping people and delivering exceptional customer service? Were seeking a Customer Care Representative to join a dynamic customer support team where you'll be the first point of contact for customers, helping resolve questions, provide account support, and create positive experiences every day.

This is an excellent opportunity for individuals who enjoy problem-solving, thrive in a fast-paced environment, and are looking to build a long-term career with strong growth potential.

What You'll Do

• Handle a high volume of inbound customer calls professionally and efficiently

• Assist customers with account inquiries, transactions, and transfers

• Support online and mobile banking services, including password resets and access issues

• Research customer concerns and provide timely resolutions

• Document customer interactions accurately while navigating multiple systems

• Identify opportunities to recommend relevant products and services when appropriate

• Deliver an outstanding customer experience with every interaction

What We're Looking For

Required Qualifications

• High School Diploma or GED

• Previous customer service or call center experience

• Strong verbal and written communication skills

• Excellent listening and conflict-resolution abilities

• Ability to multitask across multiple systems and applications

• Strong attention to detail and documentation skills

• Ability to pass background and employment verification requirements

Preferred Qualifications

• Banking, financial services, or related customer service experience

• Experience working in a metrics-driven environment

• Experience handling high-volume inbound calls

Schedule

• Monday through Friday, assigned shifts between 8:00 AM and 6:00 PM

• Rotating Saturdays 9:00 AM to 1:00 PM

• Time off during the week is provided when working a Saturday shift

• Initial training is approximately 2 weeks, Monday through Friday, 8:00 AM to 4:30 PM

Work Environment

• Professional corporate office setting

• Traditional customer care/call center environment

• Business casual dress code

• Onsite café available

• Supportive leadership team and training resources

Why Join Us?

• Competitive pay at $18.00/hour

• Opportunity to gain valuable financial services and customer support experience

• Strong potential for contract extension and long-term career opportunities based on performance

• Resume-building experience with a recognized and established organization

• Collaborative team environment with hands‑on training and development

Ideal Candidate

You enjoy helping others, stay calm under pressure, and can confidently manage multiple tasks at once. If you're customer-focused, tech-savvy, and looking for an opportunity to grow your career in a professional environment, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of Muncie, IN.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Muncie,IN.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.