Member Services Advocate

TEKsystems; Scottsdale (AZ); Ibrido; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental and Vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

HSA (Health Savings Account)

Time Off

Descrizione del lavoro

TEKsystems in Scottsdale, AZ is seeking a Member Services Advocate for a direct-hire, full-time hybrid role. You will serve as a trusted contact for members, guiding them through service requests and claims intake with empathetic, high-quality support.

The position emphasizes strong customer service, effective communication, and the ability to multitask across multiple systems. Training is provided, with a focus on delivering exceptional member experiences.

Competenze

• Strong customer service experience is required.
• Excellent communication and interpersonal skills are essential.
• Ability to multitask and navigate multiple systems simultaneously.
• Comfort handling phone-based customer interactions throughout the day.
• Strong problem-solving and active listening skills.

Mansioni

• Delivering exceptional customer service via phone, email, and other channels.
• Building strong relationships through empathy and professionalism.
• Assisting members with service inquiries, requests, and claims intake.
• Accurately documenting customer interactions and resolutions.
• Navigating multiple systems and applications in a fast-paced environment.
• Identifying solutions while creating a positive member experience.

Conoscenze

Strong customer service

Excellent communication

Multitasking

Phone-based interactions

Active listening

Microsoft Office

Strumenti

Microsoft Office

Descrizione del lavoro

• Comprehensive paid training program

Scottsdale, AZ | Hybrid (3 Days Onsite / 2 Days Remote)

Direct Hire | Full-Time

Start Date: November 9, 2026

Make an Impact While Building a Long-Term Career

Are you passionate about helping people and creating exceptional customer experiences? Join a growing organization known for delivering concierge-level service and supporting customers through some of life's most important moments.

We're seeking customer-focused professionals who enjoy problem-solving, building relationships, and making a meaningful impact every day.

Member Services Advocate Job Description

As a Member Services Advocate, you'll serve as a trusted point of contact for members, providing guidance through service requests and claims intake while delivering empathetic, high-quality support.

Responsibilities Include

• Delivering exceptional customer service via phone, email, and other communication channels
• Building strong relationships through empathy, active listening, and professionalism
• Assisting members with service inquiries, requests, and claims intake
• Accurately documenting customer interactions and resolutions
• Navigating multiple systems and applications in a fast-paced environment
• Identifying solutions while creating a positive member experience

Member Services Advocate Training Schedule: Monday-Friday, 7:00 AM - 4:00 PM

Member Services Advocate Post-Training Schedule: May be as late as 10:00 AM - 7:00 PM

Member Services Advocate Required Experience

• Strong customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and navigate multiple systems simultaneously
• Comfort handling phone-based customer interactions throughout the day
• Strong problem-solving and active listening skills
• Proficiency with Microsoft Office and computer applications

Highly Transferable Backgrounds Include

• Call Center
• Banking & Financial Services
• Hospitality
• Retail
• Healthcare Administration
• Insurance
• Education
• Other customer-facing service industries

Insurance or claims experience is a plus, but not required.

Why Join?

• Direct-hire opportunity with long-term stability
• Comprehensive paid training program
• Hybrid work schedule
• Strong career growth and advancement opportunities
• Collaborative and supportive team environment
• Opportunity to positively impact customers every day

Whether you're coming from hospitality, retail, banking, healthcare, or another service-focused industry, this role offers an excellent opportunity to grow your career while making a meaningful difference.

Job Type & Location

This is a Permanent position based out of Scottsdale, AZ.

Pay And Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Scottsdale,AZ.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.