MSR CL (GPO)

TEKsystems; Pensacola (FL); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Paid time off

Job summary

TEKsystems in Pensacola, FL is seeking a Member Service Representative to join a fast-paced contact center. You will assist members with questions, process transactions, and provide friendly, accurate information while navigating multiple computer systems over the phone.

The role emphasizes active listening, problem solving, and delivering professional, helpful service in a hybrid/onsite work model. Previous call center or high-volume customer service experience is preferred.

Qualifications

• Strong customer service skills and a genuine desire to help people.
• Experience working in a call center or other high-volume customer service environment.
• Accurate and efficient data-entry skills.
• Strong verbal communication and active listening skills.
• Comfort learning and navigating multiple computer systems.
• The ability to stay focused and positive in a fast-paced environment.
• The ability to follow policies, procedures, and structured workflows.
• A professional, dependable, and team-oriented mindset.

Responsibilities

• Assist members with questions, requests, and account needs in a busy contact center environment.
• Provide friendly and accurate information about products and services.
• Help with transactions involving checking, savings, consumer loans, credit cards, IRAs, and other accounts.
• Use active listening to understand what members really need and find the best solution.
• Navigate multiple computer systems while assisting members over the phone.
• Introduce members to additional products and services that may help meet their financial needs.
• Follow established policies, procedures, and guidelines while providing excellent service.
• Make sure every member interaction feels professional, helpful, and positive.

Skills

Customer service

Call center experience

Data entry

Verbal communication

Active listening

Multisystem navigation

Professional demeanor

Job description

Member Service Representative | Contact Center Connect. Help. Make a Difference.

Do you love helping people, solving problems, and staying busy? Are you someone who brings positive energy to every conversation? If so, this could be the opportunity for you!

As a Member Service Representative, you’ll be an important part of the member experience, helping individuals with their everyday financial needs while delivering friendly, knowledgeable service.

You’ll work in a fast-paced contact center where every call is an opportunity to solve a problem, provide guidance, and create a positive experience for a member.

What You’ll Be Doing

Your day will be all about connecting with members and helping make their financial lives a little easier!

• Assist members with questions, requests, and account needs in a busy contact center environment.

• Provide friendly and accurate information about products and services.

• Help with transactions involving checking, savings, consumer loans, credit cards, IRAs, and other accounts.

• Use active listening to understand what members really need and find the best solution.

• Navigate multiple computer systems while assisting members over the phone.

• Introduce members to additional products and services that may help meet their financial needs.

• Follow established policies, procedures, and guidelines while providing excellent service.

• Make sure every member interaction feels professional, helpful, and positive.

  You Could Be a Great Fit If You Have...

We’re looking for customer-focused individuals who are ready to learn, grow, and make an impact.

Ideally, you’ll bring:

• Strong customer service skills and a genuine desire to help people.

• Experience working in a call center or other high-volume customer service environment.

• Accurate and efficient data-entry skills.

• Strong verbal communication and active listening skills.

• Comfort learning and navigating multiple computer systems.

• The ability to stay focused and positive in a fast-paced environment.

• The ability to follow policies, procedures, and structured workflows.

• A professional, dependable, and team-oriented mindset.

  Experience That Can Help You Stand Out

Your background doesn't have to look exactly the same to be valuable!

Experience in any of these areas may help you succeed:

• Banking, credit union, or mortgage services

• Call centers

• Administrative or professional office environments

• Receptionist or secretarial positions

• High-volume retail or customer service

• Other financial services roles

If you know how to connect with customers, stay organized, learn quickly, and keep your cool when things get busy, we want to hear from you!

What Your Workday Will Look Like

You’ll be part of a contact center that supports members 24 hours a day, 7 days a week, 365 days a year, so flexibility and reliability are important.

The environment is structured and fast-paced, but it's also a great fit for someone who enjoys staying busy and knowing what to expect throughout their day.

You should be comfortable with:

• Handling back-to-back calls throughout your shift.

• Following scheduled break and meal times.

• Working a schedule that may allow approximately a one-hour variation in start and end times.

• Spending extended periods assisting members by phone, including potentially up to four hours before your next scheduled break.

• Working across multiple systems while speaking with members.

• Following established schedules, workflows, policies, and quality expectations.

The position offers a hybrid/onsite working model, giving you the opportunity to collaborate with your team while working in a structured contact center environment.

Why You'll Love This Opportunity

This isn't just another customer service position. It's an opportunity to build valuable financial services experience while helping people every single day.

You’ll be supporting an organization focused on serving the financial needs of military members and their families around the world.

What Makes This Opportunity Exciting?

• Make an impact by helping members with real financial needs.

• Grow your experience within the financial services industry.

• Support members from around the world.

• Become part of a team that values service, professionalism, and collaboration.

• Enjoy a fast-paced environment where your days stay busy.

• Build experience using multiple financial and customer service systems.

• Strengthen valuable skills in communication, problem-solving, financial services, and member support.

• Be part of a large, established credit union with opportunities to learn and grow.

  Bring Your Personality. We'll Bring the Opportunity.

If you're friendly, motivated, dependable, and ready to turn conversations into great member experiences, this could be a great next step in your career.

Whether you're coming from banking, a call center, retail, an office environment, or another customer-facing role, your ability to connect with people and provide excellent service can help you succeed.

Ready to make a difference?

#priorityeast

#eastpriority26

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $19.75 - $19.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.