HYBRID CSR

TEKsystems; Pensacola (FL); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life Insurance

Job summary

TEKsystems, based in Pensacola, FL, is seeking a Member Service Representative for a hybrid, contract-to-hire role. The position involves assisting members with account questions and financial products, handling inbound calls, and guiding members toward suitable solutions.

This role emphasizes teamwork, problem-solving, and delivering excellent member experiences. The job offers hybrid onsite/remote flexibility, paid training, and long-term growth potential within TEKsystems' services and client

Qualifications

• Strong customer service and communication skills.
• Experience in call centers, banking, retail, hospitality, administrative, or customer-facing roles.
• Comfortable multitasking between conversations and computer systems.
• Detail-oriented, dependable, and eager to learn.
• Positive attitude and passion for helping people.

Responsibilities

• Assist members with account questions, transactions, and financial products.
• Provide friendly, professional support on inbound calls.
• Use multiple systems and tools to find answers and solve problems quickly.
• Recommend products and services that can help members reach their goals.
• Create positive experiences that keep members coming back.

Skills

Customer service

Communication skills

Call center experience

Banking experience

Retail experience

Hospitality experience

Administrative experience

Customer-facing roles

Job description

Member Service Representative Contact Center (Contract-to-Hire, Hybrid)

Help People. Build Your Career. Make an Impact!

Ready for a role where every conversation matters? Join our team as a Member Service Representative and be the friendly voice helping members with their financial needs every day. This is a fantastic contract-to-hire opportunity for customer service superstars who love solving problems, helping others, and thriving in a fast-paced environment.

What You'll Do

• Assist members with account questions, transactions, and financial products.
• Provide friendly, professional support on inbound calls.
• Use multiple systems and tools to find answers and solve problems quickly.
• Recommend products and services that can help members reach their goals.
• Create positive experiences that keep members coming back.

What We're Looking For

• Strong customer service and communication skills.
• Experience in call centers, banking, retail, hospitality, administrative, or customer-facing roles.
• Comfortable multitasking between conversations and computer systems.
• Detail-oriented, dependable, and eager to learn.
• Positive attitude and passion for helping people.

Why You'll Love It

• Hybrid schedule with onsite and remote flexibility
• Contract-to-hire opportunity with long-term potential
• Paid training and career growth opportunities
• Supportive team environment
• Valuable financial services experience
• Meaningful work that makes a difference every day

Location

Hybrid role based in Pensacola, FL .

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay And Benefits

The pay range for this position is $19.75 - $19.75/hr.

• Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.