Remote Customer Service Representative

TEKsystems; Norfolk (VA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Comprehensive paid training

Career growth opportunities

Supportive team environment

Meaningful work

Job summary

TEKsystems in Norfolk, VA is looking for friendly Member Support Representatives to join our team. You will be the first point of contact, helping members with accounts and financial services, using multiple systems to research information and resolve issues.

This contract-to-hire position offers comprehensive paid training, opportunities for career growth, a supportive team environment, and a meaningful role in assisting members daily.

Qualifications

• Strong communication and customer service skills.
• A positive attitude and a genuine desire to help others.
• Basic computer skills and the ability to learn new systems.
• Ability to multitask and stay organized in a fast-paced environment.
• Dependable, adaptable, and eager to learn.
• Previous customer service experience is helpful but not required.

Responsibilities

• Be the first point of contact for members, providing excellent customer service over the phone.
• Listen to member needs and offer clear, helpful solutions.
• Assist with questions about accounts, debit and credit cards, loans, savings products, and other financial services.
• Use multiple computer systems to research information and support members efficiently.
• Build positive relationships by delivering professional, friendly, and accurate service.
• Identify member needs and connect them with products and services that may help them reach their financial goals.

Skills

Communication

Customer service

Positive attitude

Computer skills

Multitasking

Adaptability

Eager to learn

Job description

Start Your Career Helping Others

If you enjoy talking with people, solving problems, and learning new skills, this could be a great opportunity for you. We're looking for friendly and motivated Member Support Representatives to join our team. No previous financial services experience is required. We'll provide the training and support you need to succeed.

What You'll Do

• Be the first point of contact for members, providing excellent customer service over the phone.
• Listen to member needs and offer clear, helpful solutions.
• Assist with questions about accounts, debit and credit cards, loans, savings products, and other financial services.
• Use multiple computer systems to research information and support members efficiently.
• Build positive relationships by delivering professional, friendly, and accurate service.
• Identify member needs and connect them with products and services that may help them reach their financial goals.

What We're Looking For

• Strong communication and customer service skills.
• A positive attitude and a genuine desire to help others.
• Basic computer skills and the ability to learn new systems.
• Ability to multitask and stay organized in a fast-paced environment.
• Dependable, adaptable, and eager to learn.
• Previous customer service experience is helpful but not required.

Why Join Us?

• Comprehensive paid training provided.
• Opportunities for career growth and development.
• Supportive team environment focused on your success.
• A meaningful role where you can make a difference in members' lives every day.

This position is perfect for individuals starting their career, transitioning into customer service, or looking to develop valuable skills in the financial services industry.

Job Type & Location

This is a Contract to Hire position based out of Norfolk, VA.

Pay And Benefits

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Norfolk,VA.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.