MSR (WCC)

TEKsystems; United States; Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off

Job summary

Navy Federal Credit Union is seeking an entry-level Customer Service / Call-Center representative in Winchester, VA. The role supports a 24/7, high-volume contact center handling member inquiries, transactions, and product recommendations.

The position offers _$21.50_ per hour in a hybrid work setting, with benefits and potential transition to permanent employment based on performance.

Qualifications

• Entry level position in a high-volume call center.
• Respond to inquiries from members in a 24/7 operation.
• Knowledge of financial products is a plus.

Responsibilities

• Respond to inquiries and requests from Navy Federal Credit Union members.
• Provide information about products and services with active listening and engagement.
• Perform transactions for savings, checking, loans, credit cards and other accounts.

Skills

customer service

data entry

inbound and outbound calls

call center

Job description

Customer Service / Call-Center for Navy Federal Credit Union

$21.50 / Hourly

Description

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Skills

customer service, data entry, inbound and outbound calls, call center

Top Skills Details

customer service,data entry,inbound and outbound calls,call center

Additional Skills & Qualifications

Success profile: -Call center, administrative, secretary/receptionist, baking/mortgage, professional environment or high volume retail environment.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Winchester, VA.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Winchester,VA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.