Hybrid Business Systems Analyst: Transform Operations & Data

Frederik Meijer Gardens & Sculpture Park; Grand Rapids (MI); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Frederik Meijer Gardens & Sculpture Park is seeking a Business Systems Analyst to bridge IT and business teams in Grand Rapids. You will configure and optimize enterprise apps, gather requirements, and drive data‑driven decisions across departments.

The role emphasizes automation, reporting, and continuous improvement, supporting a diverse set of applications and partners. On‑site work with potential for hybrid arrangements enables collaboration with stakeholders across the institution.

Qualifications

• Bachelor’s degree or equivalent experience in IT, business information systems, CS, or related field.
• 3–5 years of experience in business systems administration, advanced IT support, or enterprise applications support.
• Strong understanding of business systems administration, configuration, and application support.
• Experience gathering, documenting, and translating business requirements into technology solutions.
• Knowledge of workflow automation, business process improvement, and system integrations.
• Prior admin‑level experience and configuration within Salesforce.
• Experience developing reports, dashboards, or other tools that support business analysis and decision‑making.
• Strong analytical, problem‑solving, communication, and project coordination skills.
• Ability to collaborate effectively with technical and nontechnical stakeholders.

Responsibilities

• Configure, maintain, and optimize enterprise business applications to support organizational operations.
• Support system enhancements, workflows, automation, integrations, and reporting capabilities.
• Monitor application performance, troubleshoot issues, and participate in system upgrades, testing, and releases.
• Collaborate with stakeholders across departments to understand business needs and translate them into functional solutions.
• Gather and document requirements, recommending practical technology improvements aligned with priorities.

Skills

Salesforce admin

Business systems administration

Requirements gathering

Reporting & dashboards

Analytics

Stakeholder collaboration

Education

Bachelor’s degree in Information Technology, Business Information Systems, Computer Science, or related field

Tools

TripleSeat

Toast

Galley

Job description

Frederik Meijer Gardens & Sculpture Park is seeking a Business Systems Analyst to bridge IT and business teams in Grand Rapids. You will configure and optimize enterprise apps, gather requirements, and drive data‑driven decisions across departments.

The role emphasizes automation, reporting, and continuous improvement, supporting a diverse set of applications and partners. On‑site work with potential for hybrid arrangements enables collaboration with stakeholders across the institution.