Business Systems Analyst

Frederik Meijer Gardens & Sculpture Park; Grand Rapids (MI); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Frederik Meijer Gardens & Sculpture Park is seeking a Business Systems Analyst to bridge IT and business teams in Grand Rapids. You will configure and optimize enterprise apps, gather requirements, and drive data‑driven decisions across departments.

The role emphasizes automation, reporting, and continuous improvement, supporting a diverse set of applications and partners. On‑site work with potential for hybrid arrangements enables collaboration with stakeholders across the institution.

Qualifications

• Bachelor’s degree or equivalent experience in IT, business information systems, CS, or related field.
• 3–5 years of experience in business systems administration, advanced IT support, or enterprise applications support.
• Strong understanding of business systems administration, configuration, and application support.
• Experience gathering, documenting, and translating business requirements into technology solutions.
• Knowledge of workflow automation, business process improvement, and system integrations.
• Prior admin‑level experience and configuration within Salesforce.
• Experience developing reports, dashboards, or other tools that support business analysis and decision‑making.
• Strong analytical, problem‑solving, communication, and project coordination skills.
• Ability to collaborate effectively with technical and nontechnical stakeholders.

Responsibilities

• Configure, maintain, and optimize enterprise business applications to support organizational operations.
• Support system enhancements, workflows, automation, integrations, and reporting capabilities.
• Monitor application performance, troubleshoot issues, and participate in system upgrades, testing, and releases.
• Collaborate with stakeholders across departments to understand business needs and translate them into functional solutions.
• Gather and document requirements, recommending practical technology improvements aligned with priorities.

Skills

Salesforce admin

Business systems administration

Requirements gathering

Reporting & dashboards

Analytics

Stakeholder collaboration

Education

Bachelor’s degree in Information Technology, Business Information Systems, Computer Science, or related field

Tools

TripleSeat

Toast

Galley

Job description

Frederik Meijer Gardens & Sculpture Park

Business Systems Analyst

Location: Grand Rapids, MI

Department: IT & Digital Transformation

Reports To: Senior Director of IT & Digital Transformation

Schedule: Full-Time, Salary, Exempt

Work Location: On-site, potential for hybrid opportunities

Be Part of Transforming How We Work

At Frederik Meijer Gardens & Sculpture Park, technology plays an important role in connecting people, supporting operations, and creating exceptional experiences. Behind our gardens, exhibitions, events, and programs is a network of business systems that helps our teams work effectively and deliver on our mission.

We are seeking a Business Systems Analyst who enjoys solving problems, improving processes, and helping people make better use of technology. This position combines hands-on systems administration with business analysis, reporting, and cross-functional collaboration to strengthen how our organization operates.

Why This Role Matters

The Business Systems Analyst serves as an important connection between Information Technology and departments across Meijer Gardens, helping ensure our enterprise applications support the people and processes that depend on them.

From improving workflows and automating manual processes to developing reports and supporting system enhancements, this role helps turn business needs into practical technology solutions. The Business Systems Analyst contributes to greater efficiency, more reliable data, and a better experience for employees who use our systems every day.

What You’ll Do

Business Systems Administration

• Configure, maintain, and optimize enterprise business applications to support organizational operations.
• Support system enhancements, workflows, automation, integrations, and reporting capabilities.
• Monitor application performance, troubleshoot issues, and participate in system upgrades, testing, and releases.

Business Partnership & Requirements Analysis

• Collaborate with stakeholders across departments to understand business needs, challenges, and opportunities.
• Gather and document requirements, translating business processes into functional system solutions.
• Recommend practical technology improvements that align with operational needs and organizational priorities.

Process Improvement & Automation

• Analyze existing workflows to identify inefficiencies, manual processes, and opportunities for improvement.
• Help design and implement system enhancements and automation that simplify work and improve consistency.
• Evaluate the effectiveness of changes and identify opportunities for continued optimization.

Data, Reporting & Analytics

• Develop and maintain reports, dashboards, and data visualizations that support operational decision-making.
• Help maintain data accuracy, consistency, and integrity across supported applications.
• Support data governance and reporting initiatives that improve access to reliable organizational information.

Project Support & User Enablement

• Participate in technology implementation projects, including system configuration, testing, and deployment.
• Coordinate user acceptance testing, change management activities, and end‑user training.
• Collaborate with vendors, technical partners, and internal teams to resolve issues and support successful adoption.

What You Bring

Required Qualifications

• Bachelor’s degree in Information Technology, Business Information Systems, Computer Science, or a related field, or equivalent experience.
• 3-5 years of experience in business systems administration, advanced IT support, or supporting enterprise business applications.
• Strong understanding of business systems administration, configuration, and application support.
• Experience gathering, documenting, and translating business requirements into technology solutions.
• Knowledge of workflow automation, business process improvement, and system integrations.
• Prior admin‑level experience and configuration within Salesforce.
• Experience developing reports, dashboards, or other tools that support business analysis and decision‑making.
• Strong analytical, problem-solving, communication, and project coordination skills.
• Ability to collaborate effectively with technical and nontechnical stakeholders.

Preferred Qualifications

• Experience supporting CRM, HRIS, ERP, or other enterprise business applications.
• Familiarity with culinary or hospitality systems such as TripleSeat, Toast, or Galley.
• Experience working with integrated business systems and supporting data consistency across applications.
• Relevant technology, business analysis, or enterprise application certifications.

What Makes This Opportunity Unique

• Work at a leading cultural institution. Contribute to the mission of one of the nation’s premier horticultural and cultural destinations, where technology supports experiences connecting art, nature, and community.
• Make a meaningful organizational impact. Improve the systems and processes that employees rely on to deliver exceptional programs, services, and guest experiences.
• Build broad business systems expertise. Work with a variety of enterprise applications, workflows, integrations, and reporting tools in a dynamic organizational environment.
• Collaborate across diverse departments. Partner with teams throughout Meijer Gardens, gaining exposure to the operational needs of a multifaceted cultural institution.
• Help shape how work gets done. Identify opportunities for automation, better data, and more effective processes while contributing to ongoing digital transformation initiatives.

Our Values

We seek team members who embody our shared Values:

• Welcoming: Fostering joy and an inclusive, accessible environment for everyone
• Excellence: Approaching all we do with world-class intentionality
• Innovation: Creating engaging experiences in art, culture, and nature
• Integrity: Operating with honesty, transparency, and accountability
• Stewardship: Preserving and enhancing our community and resources

If you enjoy connecting technology with business needs, solving complex problems, improving processes, and helping others work more effectively, we’d love to hear from you.

Working Conditions

Work is primarily performed in a professional office environment at Frederik Meijer Gardens & Sculpture Park, with regular interaction with employees, department leaders, vendors, and technology partners. The position involves extensive use of computers and enterprise business applications, participation in meetings and project activities, and occasional movement throughout offices, exhibition spaces, and other areas of the property. The role may require flexibility in scheduling, including occasional evenings, weekends, or holidays to support organizational operations and technology initiatives.

Physical Requirements

This position requires prolonged periods of computer work, including sitting, viewing screens, and operating standard office equipment. The role requires the ability to communicate effectively in person, by telephone, and through electronic platforms; move throughout the property as needed; and occasionally lift or move typical office materials or equipment weighing up to 25 pounds, with or without reasonable accommodation.

Additional Information

As part of our onboarding process, all new hires are required to complete our background check.

Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer. We believe in fostering a diverse and inclusive workplace.