Branch Operations Lead – Commercial Lines (Hybrid)

Insurance Office of America; Laguna Woods (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Career progression

Work-life balance

Community involvement

Job summary

Insurance Office of America in California is seeking a Branch Operations Supervisor for Commercial Lines. Hybrid work requires one day in office at one of IOA’s CA locations. You will directly manage Account Team staff, assign tasks, monitor performance and ensure policy compliance.

Ideal candidate has 2+ years in the industry, active P&C license, and strong people leadership. Proficiency in MS Office is expected, with a competitive salary and benefits package.

Qualifications

• 2+ years of industry experience with broad knowledge.
• Active licensing required.
• Excellent communication and people management skills.
• Proficient in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Lead Account Management staff and monitor performance.
• Ensure HR processes and policies are followed.
• Monitor productivity, quality, and service levels.
• Schedule staff and manage days off for continuity.
• Develop future branch leaders and promote IOA values.
• Collaborate with leadership and improve processes.

Skills

People management

Communication

MS Office

Education

Active P&C license

High School Diploma

Tools

MS Office

Job description

Insurance Office of America in California is seeking a Branch Operations Supervisor for Commercial Lines. Hybrid work requires one day in office at one of IOA’s CA locations. You will directly manage Account Team staff, assign tasks, monitor performance and ensure policy compliance.

Ideal candidate has 2+ years in the industry, active P&C license, and strong people leadership. Proficiency in MS Office is expected, with a competitive salary and benefits package.