Hybrid Billing Account Analyst - Utilities

VARITE INC; Orlando (FL); Hybrid; USD 34,440 - 41,328; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Legal Service Plans

Job summary

VARITE INC is hiring a Customer Account Analyst - I in Orlando, FL to ensure accurate billing for utility customers. This hybrid role demands 5+ years of customer service experience and involves analyzing billing data and resolving discrepancies.

Candidates with a background in business or finance and familiarity with utility systems will excel. The position offers medical coverage and a retirement savings plan. Strong analytical and problem-solving skills are essential for success.

Qualifications

• 5+ years of customer call center or direct customer service experience.
• 1 year as a client Call Center Rep II or 3 years in water/energy utilities call center.
• Familiarity with utility billing data, rates, and tariffs.

Responsibilities

• Ensure timely, accurate billing and service order completion.
• Analyze and resolve billing, usage, and meter data exceptions.
• Review and analyze customer accounts for accurate billing.

Skills

Billing Statements

Customer Information Systems

Analytical skills

Problem solving

Microsoft Office Suite

Education

High School Diploma or GED

Associates Degree in Business, Finance, Accounting

Bachelor’s Degree in Business, Finance, Accounting

Tools

MS Excel

Oracle Customer Care & Billing

Oracle Meter Data Management

Cognos

NetSense

Job description

VARITE INC is hiring a Customer Account Analyst - I in Orlando, FL to ensure accurate billing for utility customers. This hybrid role demands 5+ years of customer service experience and involves analyzing billing data and resolving discrepancies.

Candidates with a background in business or finance and familiarity with utility systems will excel. The position offers medical coverage and a retirement savings plan. Strong analytical and problem-solving skills are essential for success.