Billing Account Analyst

VARITE INC; Orlando (FL); Hybrid; USD 34,440 - 41,328; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Legal Service Plans

Job summary

VARITE INC is hiring a Customer Account Analyst - I in Orlando, FL to ensure accurate billing for utility customers. This hybrid role demands 5+ years of customer service experience and involves analyzing billing data and resolving discrepancies.

Candidates with a background in business or finance and familiarity with utility systems will excel. The position offers medical coverage and a retirement savings plan. Strong analytical and problem-solving skills are essential for success.

Qualifications

• 5+ years of customer call center or direct customer service experience.
• 1 year as a client Call Center Rep II or 3 years in water/energy utilities call center.
• Familiarity with utility billing data, rates, and tariffs.

Responsibilities

• Ensure timely, accurate billing and service order completion.
• Analyze and resolve billing, usage, and meter data exceptions.
• Review and analyze customer accounts for accurate billing.

Skills

Billing Statements

Customer Information Systems

Analytical skills

Problem solving

Microsoft Office Suite

Education

High School Diploma or GED

Associates Degree in Business, Finance, Accounting

Bachelor’s Degree in Business, Finance, Accounting

Tools

MS Excel

Oracle Customer Care & Billing

Oracle Meter Data Management

Cognos

NetSense

Job description

VARITE is looking for a qualified Customer Account Analyst - I for one of its clients located in Orlando, FL.

What the client does?

Leading Florida municipal utility providing electric and water services to Orlando, St. Cloud, and parts of unincorporated Orange and Osceola counties.

What we do?

Established in 2000, VARITE is an award‑winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non‑technical staff augmentation and talent acquisition services.

Duration: 6 months

Location: Orlando, FL

Work Mode: Hybrid

Pay Rate Range: $25.00 - $30.00/hr on W2

Here’s what you’ll do:

• Responsible for ensuring timely, accurate billing and service order completion for approximately 270,000 utility customers in five (5) municipalities in Central Florida.
• Work entails performing a variety of analytical and Customer Information System (CIS) processes including research in multiple systems; financial calculations, adjustments, and corrections; receivables balancing; customer financial and data record maintenance; analyzing and working exception items on reports, and compliance with client Administrative Policy.

Primary Functions:

• Analyze and resolve billing, usage, and meter data exceptions to ensure billing accuracy and data integrity including complex rates such as Solar/Photovoltaic, and Time of Use.
• Analyze and validate billing rates and programs including Wholesale and Retail Chilled Water, and Sewer Credit, for key customers.
• Analyze corrective readings received from meters and perform billing corrections as needed.
• Analyze and resolve billing‑related meter reading anomalies such as usage transactions not discarded, validation transactions not completed, and reading synchronization errors resulting in negative usage.
• Perform corrections to current and past bills in compliance with Administrative Policy.
• Review paper and electronic billing statements for accuracy when a validation exception occurs, and approve their release to customers.
• Analyze, investigate, and resolve customer requests related to billing adjustments and malfunctioning meters.
• Analyze and resolve Move In, Move Out, Cut for Non‑Payment, and Reconnect orders that were not automatically completed by the system.
• Review and analyze customer accounts to ensure billing is processed at the correct billing cycle.
• Issue credit and debit adjustments on customer accounts.
• Issue field activities and adjust billing as needed based on findings.
• Review accounts to ensure that all Service Agreements are billed as scheduled.
• Perform other duties as assigned.

What you’ll need to win:

Skills Required:

Technical Requirements:

• Working knowledge of all, but not limited to the following: Billing Statements; Service Orders and Field Activities; Customer Records and Customer Information Systems; Financial Reports; Metering data and Units of Measure (i.e. kWh, kW, KGAL, etc.); Utility billing data, rates, and tariffs.
• Familiarity with all, but not limited to the following: Spreadsheets (MS Excel); Software Applications (i.e. Oracle Customer Care & Billing, Oracle Meter Data Management, Cognos, NetSense); related industry, organizational and departmental regulatory guidelines, best practices, and procedures.
• Problem solving and analytical skills.
• Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages.
• Ability to use Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Experience Required:

• Education/ Certification/ Years of Experience Requirements: High School Diploma or GED AND a minimum of five (5) years of customer call center or direct customer service experience handling higher order requests such as servicing accounts, processing payments, investigating account issues, etc.; OR Associates Degree in Business, Finance, Accounting or a related field from an accredited college or university AND a minimum of four (4) years of customer call center or direct customer service experience handling higher order requests such as servicing accounts, processing payments, investigating account issues, etc.

Education Required:

• Above experience to include a minimum of one (1) year as an client Call Center Rep II OR three (3) years of experience in a water/energy utilities call center; OR Bachelor’s Degree in Business, Finance, Accounting or a related field from an accredited college or university AND a minimum of two (2) years of experience in a water/energy utilities call center.

Additional Information:

• Hybrid role with the expectation of three days onsite in the office: Tuesday, Wednesday, Thursday (Other days if there is a business need)

Benefits:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plans: Participation in a company-sponsored retirement savings plan.
• Legal Service Plans: Offering access to attorneys for legal advice and representation.

VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.