Hybrid Bilingual Customer Service Specialist

Avista; Spokane Valley (WA); Hybrid; USD 32,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Avista is seeking Customer Service Representatives for their Spokane Valley contact center in a hybrid setting, combining remote and in-office days. The role emphasizes customer experience, billing questions, and service setups, with bilingual English/Spanish candidates encouraged to apply.

The position requires a high school diploma, strong communication skills, and comfort with multiple computer systems. Training is provided and scheduling includes shifts and flexibility.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Office applications and navigating multiple computer systems.
• Strong typing and data entry speed and accuracy.
• Ability to work long hours on the phone in a call center environment.
• Excellent verbal and written communication skills.

Responsibilities

• Answer questions about billing, accounts, and services with empathy and professionalism.
• Help customers manage their utility accounts and set up payment arrangements.
• Respond to outages and emergencies following safety procedures.
• Provide guidance on new services and construction requests.
• Collaborate with customers to ensure account details are accurate.

Skills

Interpersonal skills

Problem solving

Communication

Education

High school diploma

Associate or Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Avista is seeking Customer Service Representatives for their Spokane Valley contact center in a hybrid setting, combining remote and in-office days. The role emphasizes customer experience, billing questions, and service setups, with bilingual English/Spanish candidates encouraged to apply.

The position requires a high school diploma, strong communication skills, and comfort with multiple computer systems. Training is provided and scheduling includes shifts and flexibility.