Hybrid Bilingual CSR - Utility Customer Care

Avista Corporation; Spokane Valley (WA); Hybrid; USD 32,000 - 50,000; Part time

Benefits offered by this job

Affordable healthcare options

Retirement benefits with enhanced 401k

Incentive programs

Competitive PTO

Job summary

Avista Corporation in Spokane Valley is seeking Customer Service Representatives to deliver an outstanding customer experience in a hybrid work setting, combining remote days with in-office presence. The role emphasizes empathy, accurate data handling, and clear communication to assist customers with billing, accounts, and services.

Spanish language skills are highly valued, and bilingual English/Spanish candidates are strongly encouraged to apply.

Qualifications

• High school diploma required.
• Strong typing and data entry skills with speed and accuracy.
• Proficiency with Microsoft Office and navigating multiple computer systems is essential.
• Excellent verbal and written communication.
• Fluency in English and Spanish is highly desired.
• 2+ years of customer service experience preferred.

Responsibilities

• Be a trusted point of contact for customers by answering questions about billing, accounts, and services with empathy and professionalism.
• Help customers open, close, and manage their utility accounts while ensuring details are accurate and up to date.
• Work collaboratively with customers to set up payment arrangements, extensions, service turn-ons, and turn-offs when needed.
• Investigate and resolve high-bill questions and customer concerns by identifying clear, effective solutions.
• Share helpful information about company programs, products, services, and assistance options available to customers.
• Respond promptly to reports of electric and gas emergencies or outages, following established safety and reporting procedures.
• Provide customers with guidance related to new services, construction requests, and service connections.
• Assist with inquiries from utility commissions, regulatory agencies, and other authorized organizations.
• Support customer service improvement efforts by participating in special projects and assignments as needed.

Skills

MS Office

Data entry

Typing speed

Interpersonal skills

Problem solving

Conflict resolution

Negotiation

Education

Associate or Bachelor’s degree preferred

Tools

Windows OS

Job description

Avista Corporation in Spokane Valley is seeking Customer Service Representatives to deliver an outstanding customer experience in a hybrid work setting, combining remote days with in-office presence. The role emphasizes empathy, accurate data handling, and clear communication to assist customers with billing, accounts, and services.

Spanish language skills are highly valued, and bilingual English/Spanish candidates are strongly encouraged to apply.