Bilingual Support Specialist: Spanish/English (Remote)

AV Staffing Solutions; United States; Remote; USD 23.000 - 25.000; Vollzeit

Benefits dieser Stelle

Paid training

Overtime opportunities

Fully remote

Zusammenfassung

AV Staffing Solutions is seeking a Bilingual Customer Service & Technical Support Representative (Spanish/English) for a remote role serving the New York and Florida areas. The position offers $17–$18/hour with overtime potential in a 24/7 operation and paid training.

Candidates must reside in NY or FL and be fluent in Spanish and English, with at least one year of customer service experience. The role emphasizes empathy, problem-solving, and strong communication across multiple systems.

Qualifikationen

• Fluent in Spanish and English (spoken and written).
• At least one year of customer service experience (call center experience preferred).
• Strong communication, multitasking, and problem-solving skills.
• Comfortable navigating multiple computer applications while assisting customers.
• Patient, professional, and calm when working with customers.
• Must reside in New York or Florida.

Aufgaben

• Provide outstanding customer support via phone and chat in Spanish and English.
• Greet customers, verify account information, listen carefully, and demonstrate empathy.
• Assist customers with account questions, service inquiries, and basic troubleshooting.
• Troubleshoot internet, Wi-Fi, and basic device issues.
• Document customer interactions accurately using internal systems.
• Escalate more complex issues to the appropriate team when needed.

Kenntnisse

Bilingual Spanish/English

Customer service

Communication

Problem solving

Tech proficiency

Jobbeschreibung

AV Staffing Solutions is seeking a Bilingual Customer Service & Technical Support Representative (Spanish/English) for a remote role serving the New York and Florida areas. The position offers $17–$18/hour with overtime potential in a 24/7 operation and paid training.

Candidates must reside in NY or FL and be fluent in Spanish and English, with at least one year of customer service experience. The role emphasizes empathy, problem-solving, and strong communication across multiple systems.