Bilingual Member Services Specialist - Onsite Spokane

TEKsystems; Spokane (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)/Roth

Life Insurance

Short and long-term disability

HSA & DCFSA

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems is hiring for a Contract to Hire role in Spokane, WA. You will provide outstanding service to members, handle inquiries, and maintain accounts via phone or email while meeting key metrics.

The position offers onsite work with comprehensive benefits and opportunities to grow within a large technology services organization. Preferred bilingual Spanish, strong organizational skills, ability to prioritize tasks, and experience in a fast-paced call center are valued.

Qualifications

• Minimum high school diploma; some college coursework preferred; degree highly desirable.
• 1+ year experience in call center customer service.
• Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.

Responsibilities

• Provides outstanding service to promote deep and lasting member relationships.
• Answers general inquiries and performs account maintenance via phone or email channels.
• Meets/exceeds key critical metrics.

Skills

Bilingual Spanish

Organizational skills

Urgent issue resolution

Team player

Communication skills

Ownership mindset

Tools proficiency

Creative problem solving

Analytical thinking

Customer service

Member-centric

High school diploma or equivalent

Call center experience

Courtesy and diplomacy

MS Office proficiency

Familiar with online systems

Education

High school diploma or equivalent; some college preferred

Bachelor's degree desirable

Tools

Microsoft Office

Call center software

Job description

TEKsystems is hiring for a Contract to Hire role in Spokane, WA. You will provide outstanding service to members, handle inquiries, and maintain accounts via phone or email while meeting key metrics.

The position offers onsite work with comprehensive benefits and opportunities to grow within a large technology services organization. Preferred bilingual Spanish, strong organizational skills, ability to prioritize tasks, and experience in a fast-paced call center are valued.