Bilingual Support Center Rep (EN/ES) – Growth & Benefits

Surface Experts North Fort Worth; Spokane (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Paid parking at our downtown location

Paid lunch breaks

Advancement opportunities & internal增长

Job summary

Surface Experts is seeking a bilingual English/Spanish customer service representative to join our Spokane-area support center. You will handle phone calls, emails, and Teams messages from franchisees and customers, create work orders, and help schedule technician visits.

The role emphasizes teamwork, low-stress collaboration, and consistent support for franchise owners nationwide. No nights or weekends, full-time, on-site, with benefits and growth opportunities.

Qualifications

• Bilingual English and Spanish required.
• High School Diploma or GED (or equivalent).
• Experience in a fast-paced environment is required.
• Call Center experience is a plus.

Responsibilities

• Answer inbound calls, emails, and Teams messages from customers and franchise owners.
• Schedule jobs for technicians.
• Assist franchise owners with administrative tasks.
• Use online software to manage details.
• Collaborate with the Support Center Team.
• Answer questions from customers about repairs.
• Support salespeople in the field nationwide.
• Participate in regular meetings and trainings.

Skills

Bilingual English/Spanish

Fast-paced environment

Call Center experience (a plus)

Education

High School Diploma or GED

Tools

CRM software

Job description

Surface Experts is seeking a bilingual English/Spanish customer service representative to join our Spokane-area support center. You will handle phone calls, emails, and Teams messages from franchisees and customers, create work orders, and help schedule technician visits.

The role emphasizes teamwork, low-stress collaboration, and consistent support for franchise owners nationwide. No nights or weekends, full-time, on-site, with benefits and growth opportunities.