Hybrid Bilingual Customer Service Rep (Spanish/English)

Tews Company; Florida; Hybrid; USD 28,000 - 29,000; Full time

Job summary

Tews Company in Altamonte Springs is seeking a bilingual Customer Service Representative for a hybrid role. You will assist participants with plan inquiries, providing high-touch support in a collaborative team environment.

The position offers flexible shifts (8 AM–8 PM), a hybrid in-office schedule on Tue/Fri, and remote Mon/Wed. 1+ year of customer service experience and knowledge of Salesforce/Excel are a plus.

Qualifications

• 1+ year of customer service experience (call center preferred).
• Fluent in English and Spanish (verbal and written).
• Strong communication, organizational, and tech skills.

Responsibilities

• Assist participants with plan inquiries and provide high-quality support.
• Communicate clearly over the phone and email, helping participants navigate retirement options.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Organizational skills

Salesforce & Excel knowledge

Tools

Salesforce

Excel

Job description

Tews Company in Altamonte Springs is seeking a bilingual Customer Service Representative for a hybrid role. You will assist participants with plan inquiries, providing high-touch support in a collaborative team environment.

The position offers flexible shifts (8 AM–8 PM), a hybrid in-office schedule on Tue/Fri, and remote Mon/Wed. 1+ year of customer service experience and knowledge of Salesforce/Excel are a plus.