Bilingual Customer Service Rep (EN/ES) – Hybrid

TA Resources LLC; Deerfield Beach (FL); Hybride; USD 26 000 - 32 000; Plein temps

Résumé du poste

TA Resources LLC is seeking a Bilingual Customer Service Representative for the Deerfield Beach, FL area. The role focuses on handling inquiries related to contract administration, portal access, and order support in a hybrid setting.

Ideal candidates have 2+ years of customer service experience with strong written and verbal communication skills, and are fluent in English and Spanish. The position offers a contract-to-permanent path and compensation of $19-$23 per hour.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of customer service experience in an Omni channel contact center.
• Ability to work 8:30am–5:00pm CST in a hybrid environment (2 days in office, 3 days from home).
• Strong motivation and a positive team player attitude.
• Excellent verbal, written, and active listening communication skills.
• Strong interpersonal skills with emotional intelligence and problem-solving capabilities.
• Critical thinking and ability to manage high-pressure customer interactions.
• Proficient in multitasking across multiple systems and screens; strong data entry and typing skills.
• Experience with Microsoft Office and other relevant software tools.
• Ability to manage priorities in a fast-paced environment.
• Technologically savvy with the ability to quickly learn new systems.
• Basic understanding of JM&As products and systems is a plus.
• Bilingual proficiency in English and Spanish is required

Responsabilités

• Respond to inquiries from field representatives, dealerships, customers, and lenders.
• Provide high-quality, individualized customer service via email, telephone, and chat.
• Apply knowledge of the organization, products, services, and policies to resolve customer issues.
• Address and resolve customer questions, complaints, and requests, including contract interpretation.
• Deliver technical support to auto dealers for portal access and troubleshooting.
• Generate and provide accurate reports using tools such as Cognos, Salesforce, and Excel.
• Interact effectively with various departments and associates, including senior management.

Connaissances

Bilingual English/Spanish

Customer service

Multi-channel support

Data entry

People skills

Formation

High school diploma or equivalent

Outils

Microsoft Office

CRM tools

Description du poste

TA Resources LLC is seeking a Bilingual Customer Service Representative for the Deerfield Beach, FL area. The role focuses on handling inquiries related to contract administration, portal access, and order support in a hybrid setting.

Ideal candidates have 2+ years of customer service experience with strong written and verbal communication skills, and are fluent in English and Spanish. The position offers a contract-to-permanent path and compensation of $19-$23 per hour.