Hybrid Customer Service Representative - Bilingual

Tews Company; Florida; Hybrid; USD 28,000 - 29,000; Full time

Job summary

Tews Company in Altamonte Springs is seeking a bilingual Customer Service Representative for a hybrid role. You will assist participants with plan inquiries, providing high-touch support in a collaborative team environment.

The position offers flexible shifts (8 AM–8 PM), a hybrid in-office schedule on Tue/Fri, and remote Mon/Wed. 1+ year of customer service experience and knowledge of Salesforce/Excel are a plus.

Qualifications

• 1+ year of customer service experience (call center preferred).
• Fluent in English and Spanish (verbal and written).
• Strong communication, organizational, and tech skills.

Responsibilities

• Assist participants with plan inquiries and provide high-quality support.
• Communicate clearly over the phone and email, helping participants navigate retirement options.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Organizational skills

Salesforce & Excel knowledge

Tools

Salesforce

Excel

Job description

Customer Service Representatives (Hybrid) in the Altamonte Springs area, bilingual in Spanish.

Why Join Us

Step into a hybrid customer service role that blends flexibility, career growth, and impact! You’ll assist participants with plan inquiries, collaborating with a tight-knit team to provide exceptional support. This isn’t your typical call center – expect a high-touch environment where your attention to detail and problem-solving skills truly matter.

What We Offer

Work Schedule: Flexible 8-hour shifts (8 AM-8 PM) with one late day per week, hybrid model (in-office Tues/Thurs/Fri, remote Mon/Wed)

Pay: $20-$21

What You Bring

• Fluent in English & Spanish (verbal and written)
• 1+ year of customer service experience (call center preferred)
• Strong communication, organizational, and tech skills (Salesforce & Excel are a plus)

Make an Impact: Help participants navigate their retirement options by providing clear, professional guidance over the phone and email. You’ll also have the chance to grow your expertise in the retirement industry while working in a supportive, collaborative environment.